Julian Garcia
Anna,Tx
Summary
Dedicated automotive repair professional with expertise in assessing repair needs, providing estimates and overseeing corrections and refinishing work. Knowledgeable about a wide range of automotive makes and models, as well as numerous successful strategies for fixing body and structural damage. Well-versed in recruiting, training and overseeing strong teams. Accomplished in running a smooth, successful and profitable collision center. Experienced team leader, business manager and complex problem-solver with excellent planning and conflict resolution skills. Focused on maintaining safety, efficiency and high customer satisfaction. Well-versed in CCC One software, CCC One Workflow, Audatex, Repair dot, OPS Parts Ordering.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Collision Supervisor
Tesla
04.2024 - Current
- Oversee daily operations of the back of the house operations, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Partner with Collision Manager to scale and grow the production of the shop in support of company targets. Perform other duties as assigned by the Collision Manager to support business
- Provide effective supervision and coaching to 21 technical employees to achieve the required quality and service output goals. Maintain appropriate shop records and inventories. Manage the smooth flow of work through the collision center
Collision Estimator
Tesla
10.2023 - 04.2024
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Enhanced efficiency within the shop by developing standardized procedures for evaluating vehicle damage and estimating costs.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
- Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Boosted overall performance metrics by identifying opportunities for continuous process improvements and implementing necessary changes within the collision estimation department.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
Collision Center Manager
Complete Customs
11.2022 - 10.2023
- Lead bodyshop, paint team with lean system to be more productive & efficient.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Maintained safety of all personnel through hands-on management.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Supervised and managed shop operations and tasks.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Developed strong relations and partnerships with TMNA vendors and insurance companies to facilitate productive business dealings.
- Worked with customers and insurance companies to obtain payments.
- Inspected auto body damage and wrote up repair orders.
- Checked quality of all work to maintain customer satisfaction.
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime and generate new revenue.
- Communicated with equipment manufacturers and contractors to rent, purchase or modify existing assets.
- Used Quickbooks, CCC One to prepare and manage annual operating budget of body shop.
- Implemented business development, customer service and maintenance strategies resulting in increased production yield.
- Issued parts to technicians to complete customers' repairs.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Maintained extensive understanding of common problems and methods for repair.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
Senior Field Appraiser
Metlife Auto & Home
05.2019 - 11.2022
- Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
- Accurately estimated parts and labor for repairs.
- Determined salvage value on total-loss vehicle.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
- Inspected vehicles involved in accidents and generated reports showing estimated repair costs.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Oversaw daily operations to ensure high levels of productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Work with Direct repair shops for Audit reporting on any estimates that go over three thousand dollars. Make needed changes to estimate and send back to shop for change request.
- Covered field territory from Plano, Mckinney, Frisco, Denton, Celina and up to Melissa, Anna, Sherman and Denison.
- Accurately estimated parts and labor for repairs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Accurately estimated parts and labor for over repairs.
- Kept current on insurance regulations, laws, policies and procedures.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Successfully negotiated settlements with claimants and insurers.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Assessed complex claims and accurately determined value of damages.
- Analyzed complex data and prepared accurate and comprehensive reports for clients.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Field Claims Adjuster
Allstate Insurance Co
09.2017 - 05.2019
- Be a direct face to face contact for Allstate customers and 3rd party claimants, write repair estimates in the field at customers home or work place, Collision shops, Tow yards, Copart and IAA
- Also write estimate based off customer or shop photos via email or Virtual assist Negotiate supplements with Collision centers,
- Valuate and condition Total loss vehicles
- Update Next Gen Log on all interactions on the claim file
- Maintain Company equipment, Laptop, phone, vehicle
- Submit monthly expense reports and Mileage reports.
- Examined claims forms and other records to determine insurance coverage.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Maintained claims data in Next Gen systems.
- Reviewed field inspections and coordinated all insurance claim audits.
- Verified insurance claims and determined fair amount for settlement.
- Investigated claims involving potential and suspected fraudulent activities.
- Answered customer questions regarding deductibles.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Negotiated Total loss settlement agreements to resolve disputes.
Collison Specialist, Assistant Manager
Sewell Ford Collision
01.2012 - 09.2017
- Assist in day to day operations with collision center, write estimates for customers, submit supplements to various insurance companies, Manage the Direct repair program for
- Safeco ,Liberty Mutual, USAA, Hartford and Nationwide Insurance Companies
- Manage vehicles from start to finish while keeping customer informed thru out the Repair progress, take several detailed photos of damages to vehicles .Evaluate Total Loss vehicles for USAA and Safeco,
- Make direct contact with customers to setup vehicle inspection once assignment is received, Update Arms Automotive Suite on repair progress for Rental management.
- Prepared estimates used by management for purposes such as planning, organizing and scheduling work.
- Provided accurate estimates by defining scope, timelines, potential setbacks and limitations.
Field Claims Specialist II
Nationwide Insurance Company
03.2010 - 01.2012
- Insurance Adjuster for Material Damages, Auto Damage, Work from home & mobile Office, Adjust auto claims accordingly, Adjust supplemental hidden damages, adjust total losses, work close with Body shop personnel, offer great customer service to policy holders and 3rd party claimants, Manage rental vehicles while customer has vehicle in repair shop, Negotiate repairs with repair shops, assist in other markets Catastrophe duty when called upon, Travel 30 to 40%, Keep customer up to date on vehicle progress, work drive – in claims with local nationwide insurance agents offices ( Diana Dominguez agency & Houston & Lisa Copeland)
- Examined claims forms and other records to determine insurance coverage.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Maintained suspicious claims database and prepared reports for supervisors.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Answered questions posed by insured and Claimants
- Answered customer questions regarding deductibles.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Reported to management on customer problems, field conditions, safety issues and policy problems.
Collision Estimator
Sewell Ford Collision
02.2007 - 03.2010
- Assist in day to day operation, Write repair estimates for walk in customer
- Write estimates for State Farm insurance DRP program
- Write supplements for various insurance companies
- Keep customer up to date on any and all phases of the repair process
- Quality inspection when vehicle is complete to make sure vehicle is back to pre accident condition or better and to make sure vehicle Is safe and road worthy, keep detailed files in jacket for possible insurance audits and reinspecting.
- Maintained privacy and confidentiality of all information for existing and prospective clients to protect personal and business interests.
- Devised, enhanced and communicated deliverable timetables by reviewing project requirements, scope and resources to make accurate assessments.
- Prepared estimates used by management for purposes such as planning, organizing and scheduling work.
- Provided accurate estimates by defining scope, timelines, potential setbacks and limitations.
Education
HIGH SCHOOL DIPLOMA - CAREER CENTER
Permian High School
Odessa, TX06.2000
Skills
- Customer service expertise
- Auto damage appraisal
- Claims process explanation
- Natural disaster experience
- Onsite inspection skills
- Automotive component understanding
- Flexible and Adaptable
- Basic Math
- Dependable and Responsible
- Data Management
- Cultural Awareness
- Clerical Support
- Interpersonal Communication
- Organization and Time Management
- Decision-Making
- Organizational Skills
- Customer Service
- Cultural Awareness
- Clerical Support
- Interpersonal Communication
- Organization and Time Management
- Repair Work Orders
- Accounts Payable and Accounts Receivable
- Vendor Relations
- Service Quality
- Insurance Procedures
- Corrective Actions
- Coaching and Training
- Quality Control
- Collision Repair
- Personnel Management
- Training and Development
- Team Development
- Customer Relations
- Diagnostic Procedures
- Managing Operations
- Inventory Control Processes
- Completing Estimates
- Supervising Staff
- Filing Claims
- Collecting Payments
- Managing Orders
- Directing Repairs
- Vendor Partnerships
- Business Relationships
- Customer Needs Assessments
- Overseeing Refinishing
- Customer Deliveries
- Process Knowledge
- Desktops, Laptops and Mobile Devices
- Insurance Documentation Processing
- Job Assignments
Accomplishments
Recently received "Excellence in Claims" award in Performance in May of 2021
Certification
- Texas Adjuster License -
- ICAR Platinum Certified Training -
Timeline
Collision Supervisor
Tesla
04.2024 - Current
Collision Estimator
Tesla
10.2023 - 04.2024
Collision Center Manager
Complete Customs
11.2022 - 10.2023
Senior Field Appraiser
Metlife Auto & Home
05.2019 - 11.2022
Field Claims Adjuster
Allstate Insurance Co
09.2017 - 05.2019
Collison Specialist, Assistant Manager
Sewell Ford Collision
01.2012 - 09.2017
Field Claims Specialist II
Nationwide Insurance Company
03.2010 - 01.2012
Collision Estimator
Sewell Ford Collision
02.2007 - 03.2010
HIGH SCHOOL DIPLOMA - CAREER CENTER
Permian High School
- Texas Adjuster License -
- ICAR Platinum Certified Training -
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