Julian G. Martinez
El Paso
Summary
Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in your origination.
Overview
5
5
years of professional experience
Work History
Manager
Winterfest
09.2024 - 01.2025
- Implemented training programs for enhanced employee skills.
- Streamlined communication processes to foster transparency among departments.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets for various departmental initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Sales Associate
5 and Below
09.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Leadership
EL Paso Waterparks
05.2022 - 08.2024
- As a lifeguard I was trained to always be alert to my surroundings, respond quickly, save lives, and help people in distress.
- Learned how to work under high intense pressure and to adapt to my surroundings very quickly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
- Improved team coordination with structured communication drills.
- Improved response times by conducting thorough lifeguard drills and training sessions.
Team Member
Tropical Smoothie
06.2020 - 03.2022
- Fostered teamwork with crew members by collaborating during peak hours to ensure smooth operations.
- Handled cash transactions to provide accurate change and maintain cash drawer integrity.
- Prepared food items to meet quality standards and provide a satisfying dining experience.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Analyzed complex challenges, implementing creative solutions that resolved issues and supported team objectives.
- Presented key updates to stakeholders, garnering support for initiatives and enhancing buy-in.
Education
High School Diploma - Business Administration
Americas High School
El Paso, TX06-2022
Skills
- Customer service
- Time management
- Decision-making
- Effective problem-solver
- Documentation and reporting
- Relationship building
- Sales techniques
- Work prioritization
- Lifeguard certification
- Leadership qualities
- Strong communicator
Timeline
Manager
Winterfest
09.2024 - 01.2025
Sales Associate
5 and Below
09.2023 - 05.2024
Leadership
EL Paso Waterparks
05.2022 - 08.2024
Team Member
Tropical Smoothie
06.2020 - 03.2022
High School Diploma - Business Administration
Americas High School
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