Julian Gonzales
San Antonio,TX
Summary
Dynamic leader with proven expertise in operations management and customer satisfaction, honed at Sushi Zushi. Excelled in team management, staff training, and conflict resolution, ensuring top-notch service and efficiency. Skilled in POS system operation and inventory control, significantly enhancing operational workflow. Achievements include implementing feedback-driven improvements, leading to increased customer loyalty and satisfaction.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Sushi Zushi
10.2021 - 12.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Warehouse Painter
Toyoda Gosei
01.2019 - 10.2019
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Worked holidays and weekends depending on shifting needs of project.
Education
High School Diploma -
Tom C. Clark Hs
San Antonio 06-2017
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Supervisory skills
- Conflict resolution techniques
Timeline
Restaurant Manager
Sushi Zushi
10.2021 - 12.2025
Warehouse Painter
Toyoda Gosei
01.2019 - 10.2019
High School Diploma -
Tom C. Clark Hs
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