Julian Gonzalez
Apopka,FL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager, Customer Service
Whole Foods Market
02.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands and helped increase sales by 10%.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Customer Service Supervisor
Whole Foods Market
10.2022 - 02.2023
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Researched and corrected customer concerns to promote company loyalty.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for 30 employees
Operations Manager
Whole Foods Market
06.2021 - 07.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Some College (No Degree) - Psychology
LaGuardia Community College of The City University of New York
Long Island City, NYHigh School Diploma -
Flushing High School
Flushing, NY06.2016
Skills
- Conflict Mediation
- POS Systems Operations
- Information Updates
- Managing Production Teams
Certification
Technical Support Fundamentals Coursera May 2022
The Bits and Bytes of Computer Networking Coursera May 2022
Operating Systems and You: Becoming a Power User Coursera June 2023
Timeline
Assistant Manager, Customer Service
Whole Foods Market
02.2023 - Current
Customer Service Supervisor
Whole Foods Market
10.2022 - 02.2023
Operations Manager
Whole Foods Market
06.2021 - 07.2022
Some College (No Degree) - Psychology
LaGuardia Community College of The City University of New York
High School Diploma -
Flushing High School
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