Julian Gonzalez
Bristol,CT
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Sherwin Williams
01.2023 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Crew Member Shift Leader
Dunkin Dounts
03.2019 - 12.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Bristol Central High School
Bristol, CT06.2020
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Critical Thinking
- Complaint Handling
- Problem-solving abilities
- Professional telephone demeanor
- Escalation management
- Product Knowledge
Timeline
Customer Service Specialist
Sherwin Williams
01.2023 - Current
Crew Member Shift Leader
Dunkin Dounts
03.2019 - 12.2022
High School Diploma -
Bristol Central High School