Julian Gurule
Phoenix,AZ
Overview
5
5
years of professional experience
Work History
Medical Assistant
Banner Health
Phoenix, AZ
10.2022 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Customer Service Representative
SilverRock, Inc.
Mesa, AZ
02.2022 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Aston Carter/Willis Towers Watson
Tempe, AZ
08.2021 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided customer service support for employee inquiries related to benefits, including health insurance and retirement plans.
- Reviewed documents, such as applications, forms, contracts and agreements, in order to verify accuracy prior to submission during the open enrollment period.
- Assisted employees with enrolling in benefit plans and explained plan options.
- Processed benefit enrollment forms, changes, and terminations.
Medical Assistant
Premier Medical Group
Tempe, AZ
04.2019 - 07.2021
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Education
Some College (No Degree) -
Carrington
Mesa, AZSkills
- Benefits Explanation
- Verbal and written communication
- Open enrollment
- Benefits Administration
- Documentation And Reporting
- Computer Skills
- Flexible and Adaptable
- Written and Verbal Communication
- Organization
Timeline
Medical Assistant
Banner Health
10.2022 - Current
Customer Service Representative
SilverRock, Inc.
02.2022 - 09.2022
Customer Service Representative
Aston Carter/Willis Towers Watson
08.2021 - 01.2022
Medical Assistant
Premier Medical Group
04.2019 - 07.2021
Some College (No Degree) -
Carrington