JULIÁN HENAO
Elmsford,NY
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
MESERO
AL CORTE PARRILLA
TULUA, COLOMBIA
01.2024 - 07.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
ASESOR DE BANCO
ATENTO COLOMBIA S.A
Tuluá, Colombia
06.2022 - 07.2024
- Provided financial product advisory services within the portfolio, maintained relationships with bank-affiliated dealers, received credit applications, examined, evaluated, processed and classified risks for each client, approved and/or rejected applications in accordance with bank credit policies.
ASESOR COMERCIAL
TULUA MOTOS SA
Tuluá, Colombia
01.2021 - 06.2022
- Advising customers entering the dealership, addressing their various requests, promoting distributed brands
- Conducted planning meetings to gather fresh insights on product launches; generated leads, prepared and maintained reports and price lists; educated customers about various promotional bonuses, warranties, and credit terms endorsed by partner financial institutions at the dealership; ensured a memorable buying experience for clients.
AYUDANTE DE COCINA
RESTAURANTE SHANGAI
TULUA COLOMBIA
12.2020 - 01.2021
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Disposed of garbage according to health regulations.
- Received deliveries of food items and stored them properly.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Set up serving trays for events or parties.
- Served food during catered events or banquets as requested by supervisors or chefs.
- Operated dishwashers to sanitize dishes and silverware.
- Maintained a neat work station throughout shift hours.
- Maintained inventory of kitchen supplies and equipment needs.
- Transported trash to dumpster, properly disposing of expired food items.
ASESOR COMERCIAL
STF GROUP SA
Tuluá, Colombia
10.2019 - 11.2020
- Served as a customer advisor, providing personalized guidance on fashion trends and various fabrics that comprise the main product.
- Contacted other stores to locate desired items for customers, conducted inventory checks, facilitated merchandise exchanges and accepted returns
ASISTENTE ADMINISTRATIVO
ACCIÓN PLUS SA
Bogotá, DC
09.2018 - 08.2019
- Operated and coordinated internal information flow by managing email systems
- Trained and assisted personnel in computer usage while maintaining event schedules and agendas, and greeting visitors.
- Leveraged strong communication skills to effectively handle and address customer inquiries
- Directed individuals to appropriate personnel based on their needs.
- Processed and recorded electronic transactions, ensuring accurate and up-to-date information
- Maintained and organized documents such as attendance records, correspondence, and other materials.
- Transferred calls to appropriate individuals; Provided responses and solutions to internal and external customers regarding their incidents and requests, offering advice pertaining to the organization through various channels such as phone numbers, websites.
- Scheduled and coordinated work hours for assigned client personnel, while also training new employees on necessary tools for their duties.
Education
ABOGADO: DERECHO -
UNIDAD CENTRAL DEL VALLE
Tuluá08.2024
TECNÓLOGO EN GESTIÓN ADMINISTRATIVA: ADMON DE EMPRESAS -
SERVICIO NACIONAL DE APRENDIZAJE SENA
Girardot08.2018
CURSO ESPECIAL: LIQUIDACIÓN DE NÓMINA Y PRESTACIONES SOCIALES -
SERVICIO NACIONAL DE APRENDIZAJE SENA
Girardot08.2018
TECNICO EN VENTAS DE PRODUCTOS Y SERVICIO: COMERCIAL -
SERVICIO NACIONAL DE APRENDIZAJE SENA
Tuluá12.2016
SISTEMA GESTIÓN DE SEGURIDAD Y SALUD EN EL TRABAJO: DIPLOMADO -
CENTRO DE ESTUDIO OCUPACIONAL CEO
Tuluá08.2016
Skills
- Excelente atención al cliente
- Facilidad para comunicar
- Actitud positiva
- Técnicas de venta
- Constancia y dedicación
- Orientación a resultados
- Escucha activa
- Capacidad organizativa
Timeline
MESERO
AL CORTE PARRILLA
01.2024 - 07.2024
ASESOR DE BANCO
ATENTO COLOMBIA S.A
06.2022 - 07.2024
ASESOR COMERCIAL
TULUA MOTOS SA
01.2021 - 06.2022
AYUDANTE DE COCINA
RESTAURANTE SHANGAI
12.2020 - 01.2021
ASESOR COMERCIAL
STF GROUP SA
10.2019 - 11.2020
ASISTENTE ADMINISTRATIVO
ACCIÓN PLUS SA
09.2018 - 08.2019
ABOGADO: DERECHO -
UNIDAD CENTRAL DEL VALLE
TECNÓLOGO EN GESTIÓN ADMINISTRATIVA: ADMON DE EMPRESAS -
SERVICIO NACIONAL DE APRENDIZAJE SENA
CURSO ESPECIAL: LIQUIDACIÓN DE NÓMINA Y PRESTACIONES SOCIALES -
SERVICIO NACIONAL DE APRENDIZAJE SENA
TECNICO EN VENTAS DE PRODUCTOS Y SERVICIO: COMERCIAL -
SERVICIO NACIONAL DE APRENDIZAJE SENA
SISTEMA GESTIÓN DE SEGURIDAD Y SALUD EN EL TRABAJO: DIPLOMADO -
CENTRO DE ESTUDIO OCUPACIONAL CEO
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