Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julian Herrera

Hialeah,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Valet Parking Attendant

Reef
Miami, FL
05.2022 - 03.2024
  • Greeted customers and provided them with parking instructions.
  • Monitored parking lot to ensure that vehicles were parked correctly.
  • Provided customers with valet tickets upon arrival and collected tickets upon departure.
  • Ensured customer satisfaction by providing friendly, courteous service.
  • Maintained orderliness of the parking area at all times.
  • Safely drove a variety of vehicle makes and models including luxury cars, vans, SUVs.
  • Organized keys for easy retrieval when customers return for their vehicles.
  • Responsible for keeping track of all incoming and outgoing vehicles from the lot.
  • Notified management of any damage or issues with customer's vehicles immediately after inspection was completed.
  • Collected fees from customers upon completion of their valet services.
  • Followed company safety procedures while operating motor vehicles.
  • Provided directions to nearby attractions or restaurants when asked by customers.
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
  • Parked and returned vehicles for guests during valet service hours.

Server/Head Food Runner

Green Street Cafe
Miami, FL
09.2021 - 05.2022
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, promotions.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Verified orders with customers before delivering them.

Food Runner

Holiday Inn Resort, IHG
Hilton Head Island, SC
05.2021 - 09.2021
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Assisted servers as needed to optimize guest dining experience.
  • Memorized dining room floor plans and understood seat number system.
  • Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
  • Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes and eliminated obstacles.
  • Planned and managed customer orders, checked dishes before delivery for accuracy, presentation and temperature and coordinated delivery to tables in correct sequence.
  • Coordinated service for food runners and other kitchen staff.

Journey's

Sales Associate
Bluffton, SC
01.2020 - 05.2021
  • Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
  • Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
  • Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
  • Engaged customers in discussion to identify needs and budget.
  • Seated customer to measure feet and properly fit with correct size shoes.
  • Gained knowledge on all footwear items and demonstrated enthusiasm and belief for product and company philosophy.
  • Searched and pulled product from backstock to satisfy customers.
  • Explained quality and style differences between shoe brands to demonstrate expertise.
  • Facilitated sales through outstanding customer service and satisfaction.
  • Explained ongoing sales, promotions and policies to keep customer informed about shoe selection.
  • Handled and satisfied customer concerns promptly to encourage repeat business.
  • Guided customers through checkout process to complete sale.
  • Organized store by returning merchandise to proper areas and restocked displays.

Pool Attendant

Marriott Hotel
Hilton Head Island, SC
07.2019 - 11.2019
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Collected used towels and properly disposed of waste.
  • Provided guests with towels, shades and refreshments, answering questions and concerns.
  • Set up pool umbrellas, loungers and other pieces of furniture.
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Engaged with students to help them acclimate to and become comfortable in pool.
  • Provided tourist directions on where to dine, rent bikes, and simple rules to follow around the pool deck.

Education

High School Diploma -

May River High School
Bluffton, SC
06.2021

Skills

  • Clean Driving Record
  • Customer Service-Oriented
  • Strong Work Ethic
  • Guest Relations
  • Reliable and punctual
  • Organizational skills
  • Team management
  • Teambuilding
  • Working collaboratively
  • Reliable and trustworthy
  • People skills
  • Planning
  • MS office proficient
  • Bi-lingual

Timeline

Valet Parking Attendant

Reef
05.2022 - 03.2024

Server/Head Food Runner

Green Street Cafe
09.2021 - 05.2022

Food Runner

Holiday Inn Resort, IHG
05.2021 - 09.2021

Journey's

Sales Associate
01.2020 - 05.2021

Pool Attendant

Marriott Hotel
07.2019 - 11.2019

High School Diploma -

May River High School

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Julian Herrera