Julian Hodge
Alexandria,VA
Summary
Astute customer service professional with polished communication skills and a talent for overcoming customer objections. Demonstrates excellent organizational skills and a self-motivated attitude, contributing to a seamless customer experience. A true team player who thrives in collaborative environments, committed to delivering exceptional service and exceeding customer expectations.
Overview
9
9
years of professional experience
Work History
Table Busser
Capitol Hill Club
10.2023 - 08.2024
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
- Assisted servers in delivering food orders, contributing to timely service and positive guest experiences.
- Displayed adaptability and flexibility when handling unexpected situations or requests, maintaining a positive attitude throughout.
Delivery Assistant
FedEx:Ground
12.2022 - 03.2023
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of packages, preventing damages during transit.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
- Improved customer satisfaction by providing timely and accurate deliveries, maintaining a professional demeanor.
Truck Loader
FedEx:Ground
03.2021 - 10.2021
- Loaded and strapped shipments into place on trucks.
- Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
- Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
- Maintained clean and functional warehouse space throughout six hour shifts.
Warehouse Associate
Amazon
09.2019 - 04.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Restaurant Food Server
Brandywine Assisted Living
12.2018 - 07.2019
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Restaurant Food Server
Goodwin House Alexandria
01.2017 - 08.2017
- Record amounts and types of special food items served to customers
- Carry food, silverware, or linen on trays or use carts to carry trays
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Host/Hostess
Chadwicks Restaurants
02.2016 - 11.2016
- Greet guests and seat them at tables or in waiting areas
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Answer telephone calls and respond to inquiries or transfer calls
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
Education
High School Diploma -
Alexandria High School
Alexandria, VA05-2015
Skills
- Speaking
- Monitoring
- Coordination
- Active Listening
- Social Perceptiveness
- Time Management
- Microsoft Office
- Service Orientation
- Professional Appearance
- Ability to follow instructions
- Judgment and Decision Making
Timeline
Table Busser
Capitol Hill Club
10.2023 - 08.2024
Delivery Assistant
FedEx:Ground
12.2022 - 03.2023
Truck Loader
FedEx:Ground
03.2021 - 10.2021
Warehouse Associate
Amazon
09.2019 - 04.2020
Restaurant Food Server
Brandywine Assisted Living
12.2018 - 07.2019
Restaurant Food Server
Goodwin House Alexandria
01.2017 - 08.2017
Host/Hostess
Chadwicks Restaurants
02.2016 - 11.2016
High School Diploma -
Alexandria High School
Similar Profiles
Alejandro RiosAlejandro Rios
Plant Operations Supervisor at Bridgepoint Hospital Capitol HillPlant Operations Supervisor at Bridgepoint Hospital Capitol Hill
MAXWELL QUELCHMAXWELL QUELCH
Volunteer at Capitol Hill Community AssociationVolunteer at Capitol Hill Community Association
Mehdi HadjbechirMehdi Hadjbechir
Food and Beverage Manager (Opening Team) at Knead Hospitality + Design (BDJ Capitol Hill)Food and Beverage Manager (Opening Team) at Knead Hospitality + Design (BDJ Capitol Hill)