Julian Hodge
Alexandria,VA
Summary
Astute customer service professional with polished communication skills and a talent for overcoming customer objections. Demonstrates excellent organizational skills and a self-motivated attitude, contributing to a seamless customer experience. A true team player who thrives in collaborative environments, committed to delivering exceptional service and exceeding customer expectations.
Overview
9
9
years of professional experience
Work History
Table Busser
Capitol Hill Club
10.2023 - 08.2024
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
- Assisted servers in delivering food orders, contributing to timely service and positive guest experiences.
- Displayed adaptability and flexibility when handling unexpected situations or requests, maintaining a positive attitude throughout.
Delivery Assistant
FedEx:Ground
12.2022 - 03.2023
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of packages, preventing damages during transit.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
- Improved customer satisfaction by providing timely and accurate deliveries, maintaining a professional demeanor.
Truck Loader
FedEx:Ground
03.2021 - 10.2021
- Loaded and strapped shipments into place on trucks.
- Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
- Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
- Maintained clean and functional warehouse space throughout six hour shifts.
Warehouse Associate
Amazon
09.2019 - 04.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Restaurant Food Server
Brandywine Assisted Living
12.2018 - 07.2019
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Restaurant Food Server
Goodwin House Alexandria
01.2017 - 08.2017
- Record amounts and types of special food items served to customers
- Carry food, silverware, or linen on trays or use carts to carry trays
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Host/Hostess
Chadwicks Restaurants
02.2016 - 11.2016
- Greet guests and seat them at tables or in waiting areas
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Answer telephone calls and respond to inquiries or transfer calls
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
Education
High School Diploma -
Alexandria High School
Alexandria, VA05-2015
Skills
- Speaking
- Monitoring
- Coordination
- Active Listening
- Social Perceptiveness
- Time Management
- Microsoft Office
- Service Orientation
- Professional Appearance
- Ability to follow instructions
- Judgment and Decision Making
Timeline
Table Busser
Capitol Hill Club
10.2023 - 08.2024
Delivery Assistant
FedEx:Ground
12.2022 - 03.2023
Truck Loader
FedEx:Ground
03.2021 - 10.2021
Warehouse Associate
Amazon
09.2019 - 04.2020
Restaurant Food Server
Brandywine Assisted Living
12.2018 - 07.2019
Restaurant Food Server
Goodwin House Alexandria
01.2017 - 08.2017
Host/Hostess
Chadwicks Restaurants
02.2016 - 11.2016
High School Diploma -
Alexandria High School
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