JULIAN HOOD
Escondido,California
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
Work History
Claims Adjuster II
GEICO
07.2022 - Current
- Evaluated and settled complex insurance claims in strict timeframes
- Affirmed or denied coverage fairly based on thorough investigations
- Conducted full claim investigations and reported updates and legal actions
- Escalated files with significant indemnity exposure to supervisor for further investigation
- Processed and recorded new policies and claims
- Keep current on insurance regulations, laws, policies, and procedures
- Reviewed police reports, photographs, and other documentation to gain complete understanding of the accident
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Directed claims negotiations within allowable limit of $20,000 and supported successful litigations for advanced issues.
Credit Specialist
JPMorgan Chase
07.2021 - 06.2022
- Conduct phone interviews with potential and existing auto customers; investigate and ensure due diligence
- Interact with dealers, external customers, and internal departments within Chase
- Conduct employment and insurance verification
- Investigate and verify pertinent loan information
- Perform application rekeys to identify and correct application submission errors
- Meet or exceed quality control audits
- Participate in the document retention process.
- Enhanced credit department efficiency by implementing streamlined processes and procedures.
- Reduced risk exposure by conducting thorough credit analyses for new and existing clients.
Customer Service Representative II
Ecoatm Gazelle
07.2019 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
MBA - Information Systems
Ashford University
San Diego, CA06.2015
Bachelor of Arts - Business Information Systems
Ashford University
San Diego, CA12.2013
Skills
- Hardware Installations
- LAN Protocols
- End-User Support
- Software Updates
- Task Prioritization
- Data Collection
- Network Administration
- Device Configuration
- Information Security
- Excellent Interpersonal Skills
- Problem-Solving Skills
- IT Troubleshooting
- Technical Support
- Desktop Support
- Application Support
Timeline
Claims Adjuster II
GEICO
07.2022 - Current
Credit Specialist
JPMorgan Chase
07.2021 - 06.2022
Customer Service Representative II
Ecoatm Gazelle
07.2019 - 07.2021
MBA - Information Systems
Ashford University
Bachelor of Arts - Business Information Systems
Ashford University