Julian James
Lauderhill,FL
Summary
Results-driven Customer Service Professional with a proven track record of establishing great rapport with clients and ensuring customer satisfaction. Highly motivated team player dedicated to contributing to the company's success. Strong interpersonal, communication, and sales skills.
Overview
6
6
years of professional experience
Work History
Fiber Consultants / Noc Agent
Inverrary
03.2021 - Current
- Telecommunication, VOIP, Cloud Storage, Firewall Security Protection.
CVS Pharmacy / Customer Service Rep
Ft Lauderdale
09.2020 - 02.2021
- Maintained Customer satisfaction with forward thinking strategies to address customer needs and concerns
- Worked with customers, management and sales team to address customers needs and recommend solutions
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Developed high teams rapport through customer satisfaction and strong client relationships.
Teleperformance / Customer Service Rep
North Lauderdale
07.2020 - 10.2020
- Used company's "Resolution Tree" to evaluate technical problems and find solutions
- Provided information regarding charge accounts and solicit loyalty programs
- Communicated with vendors about backorder availability, future inventory and special orders.
Iqor / Dispatch Clerk
Pompano Beach
01.2019 - 08.2019
- Dispatched police, fire and EMS units to respond to emergency situations, following established procedures
- Maintained contact with units on assignment to provide any further assistance or support needed
- Maintained detailed records of calls in physical and electronic database
- Communicated with a variety of equipment, including telephone, two-way radio and computer to alert units per emergency response.
Education
Part-time: Continuing -
Broward College
Davie, FLSkills
- Complaint Resolution
- Multi-line Phone
- Inbound / Outbound Calling
- Listening Skills
- Route Dispatch
- Professionalism
Timeline
Fiber Consultants / Noc Agent
03.2021 - Current
CVS Pharmacy / Customer Service Rep
09.2020 - 02.2021
Teleperformance / Customer Service Rep
07.2020 - 10.2020
Iqor / Dispatch Clerk
01.2019 - 08.2019
Part-time: Continuing -
Broward College
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