Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julian Kent

Cleveland,OH

Summary

Dynamic sales professional with a calm demeanor and strong guest relations skills, honed at Buffalo Exchange. Proven ability to drive sales through effective suggestive selling and maintain high customer satisfaction. Proficient in POS system operation and adept at multi-tasking in fast-paced environments, ensuring a positive shopping experience for all customers.

Overview

2
2
years of professional experience

Work History

Sales Associate

Buffalo Exchange
09.2022 - 01.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Barista

Stonefruit Coffee
02.2022 - 07.2022
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Bookseller

Learned Owl Bookshop
03.2021 - 12.2021
  • Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Restocked shelves and kept store displays attractive and organized to drive sales.
  • Processed payments and returns on company POS system using proper cash-handling procedures.
  • Established strong relationships with customers to encourage repeat business.
  • Researched and ordered new titles to maintain updated store selection.

Education

High School Diploma -

Revere High School
Richfield
06-2020

Skills

  • Reading comprehension skills
  • Guest relations
  • Dining area maintenance
  • Fitting room maintenance
  • Payment processing
  • Written and oral communication skills
  • Multi-tasking strength
  • POS system operation
  • Opening and closing duties
  • Espresso machine operation
  • Safe food handling practices
  • Calm demeanor

Timeline

Sales Associate

Buffalo Exchange
09.2022 - 01.2023

Barista

Stonefruit Coffee
02.2022 - 07.2022

Bookseller

Learned Owl Bookshop
03.2021 - 12.2021

High School Diploma -

Revere High School

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