Julian Leaveau
Kenner,LA
Summary
Results-driven Technical Support Engineer with over 4 years of specialized experience in basic suppor,t root cause analysis, and technical troubleshooting within high-availability environments. Demonstrated expertise in taking ownership of critical system failures and utilizing log analysis to facilitate swift issue resolution. Skilled in scaling support operations through innovative internal automation and SQL-driven diagnostics, enhancing efficiency in dynamic B2B software settings. Committed to delivering exceptional customer support while driving continuous improvement initiatives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Specialist
TEK SYSTEMS
Garyville, LA
04.2025 - 03.2026
- Owned Desktop Services fulfillment related to Windows 11 upgrade efforts, including problem tracking, management, and resolution.
- Coordinated and implemented hardware and software upgrades while ensuring alignment with corporate standards.
- Provided support for a 24/7 manufacturing location, including availability during off-hours and on-site response within 90 minutes for critical issues.
- Performed additional IT-related support activities, including device backups, anti-virus protection, performance tuning, security configurations, policy management, data access controls, risk management documentation, change control administration, conference room and office AV support, database administration, and self-auditing to ensure compliance with IT standards.
- Provided support for network monitoring and patching activities.
- Interacted with business partners during development, support, and implementation of in-house and 3rd party systems.
- Participated in ITS BLAN teams to implement Refining-wide IT strategic initiatives.
IT Support Analyst
LLOG EXPLORATION
Covington, LA
09.2024 - 03.2025
- Diagnose complex technical issues across distributed environments, utilizing Log Analysis and SQL queries to identify underlying software and hardware defects.
- Improve support capacity by designing and implementing self-serve tools and internal automation, reducing manual investigative effort for recurring system alerts.
- Collaborate with engineering teams to provide detailed Bug Reporting and Root Cause Analysis for platform outages, ensuring 99.9% system uptime.
- Establish ownership over the escalation lifecycle, transitioning from reactive troubleshooting to proactive system health monitoring.
IT Support Lead Specialist
Hemmersbach
Geismar, LA
06.2023 - 09.2024
- Developed Basic Coding Proficiency by writing Python and PowerShell scripts to automate routine server maintenance, significantly scaling customer support capacity.
- Owned the Technical Troubleshooting and Bug Reporting process, documenting customer inquiries and technical inquiries to improve internal B2B software support documentation.
- Managed cloud-based and on-site server environments, utilizing SQL for database querying and Log Analysis to optimize Virtual Desktop Infrastructure (VDI) performance.
- Collaborated with cross-functional teams to provide guidance to junior members, establishing the first dedicated technical support function for remote and on-site users.
Technology Refresh Specialist
Hemmersbach
Geismar, LA
04.2022 - 06.2023
- Led the deployment of 300+ end-user laptops, improving overall IT infrastructure efficiency and reducing setup time through low-code tooling and automation.
- Collected and analyzed operational data for use in scaling support capacity, contributing to a significant improvement in user satisfaction metrics.
- Authored comprehensive internal documentation for troubleshooting steps, facilitating self-serve resolutions and reducing ticket volume.
- Partnered with technical vendors and cross-functional teams to diagnose hardware issues beyond the scope of remote assistance.
Education
Certificates - Information Technology Support And Administration
MyComputerCareer
Raleigh12-2022
Skills
- Technical Engineering: Technical Troubleshooting, Log Analysis, Root Cause Analysis, SQL, Bug Reporting, Database Querying, System maintenance
- Data & Automation: Basic Coding Proficiency, Internal automation, Low-code tooling, Python, PowerShell, Scripting, Configuration management
- Infrastructure & Support: B2B software support, Customer-facing Support, Virtual Desktop Infrastructure (VDI), Active Directory, Office 365, VPN (Zscaler/NetExtender), Cloud-based server management, Network switch troubleshooting
- Software installation
- Ticket management
- Service support
Certification
CompTIA A+ and CompTIA Security+ after attending MyComputerCareer 2021-12-21 to 2022-12-22
Timeline
IT Support Specialist
TEK SYSTEMS
04.2025 - 03.2026
IT Support Analyst
LLOG EXPLORATION
09.2024 - 03.2025
IT Support Lead Specialist
Hemmersbach
06.2023 - 09.2024
Technology Refresh Specialist
Hemmersbach
04.2022 - 06.2023
Certificates - Information Technology Support And Administration
MyComputerCareer