Julian Lester
Decatur,GA
Summary
Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone.
Overview
22
22
years of professional experience
Work History
Concierge
Marksman Security
Atlanta, GA 30338
01.2007 - Current
- Greeted guests upon arrival by providing warm welcome.
- Active shooter & emergency situation training through Fortress Consulting.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Upheld building policies and procedures by providing high level of customer service.
- Maintained accurate and up-to-date records of guest information.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Facilitated and coordinated transportation services for guests.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Trained staff in delivering top-quality building services in alignment with building reputation and mission statement.
Warehouseman/Facilities Maintenance Technician
Solo Cup Company
Social Circle, GA
01.2001 - 11.2007
- Followed instructions from supervisor regarding daily job tasks and duties.
- Executed tasks within time and budget constraints.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Installed new locks, door handles, and door closers.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Rewired and replaced faulty electrical components in equipment.
- Inspected and maintained equipment to keep items in top working condition.
- Followed safety protocols to minimize workplace accidents.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Operated varied hand and power tools to complete repairs.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
Education
GED -
Sacramento Job Corps Center
Sacramento, CA11.1993
Skills
- Safety Awareness
- Problem Detection and Resolution
- Alarm System Monitoring
- Strong Verbal and Written Communication
- CCTV Monitoring
- Understanding Customer Needs
- Customer Service and Assistance
- Monetary Transactions
Timeline
Concierge
Marksman Security
01.2007 - Current
Warehouseman/Facilities Maintenance Technician
Solo Cup Company
01.2001 - 11.2007
GED -
Sacramento Job Corps Center