Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julian Lester

Decatur,GA

Summary

Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone.

Overview

22
22
years of professional experience

Work History

Concierge

Marksman Security
01.2007 - Current
  • Greeted guests upon arrival by providing warm welcome.
  • Active shooter & emergency situation training through Fortress Consulting.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
  • Upheld building policies and procedures by providing high level of customer service.
  • Maintained accurate and up-to-date records of guest information.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Facilitated and coordinated transportation services for guests.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Trained staff in delivering top-quality building services in alignment with building reputation and mission statement.

Warehouseman/Facilities Maintenance Technician

Solo Cup Company
01.2001 - 11.2007
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Executed tasks within time and budget constraints.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Installed new locks, door handles, and door closers.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Rewired and replaced faulty electrical components in equipment.
  • Inspected and maintained equipment to keep items in top working condition.
  • Followed safety protocols to minimize workplace accidents.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Operated varied hand and power tools to complete repairs.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.

Education

GED -

Sacramento Job Corps Center
Sacramento, CA
11.1993

Skills

  • Safety Awareness
  • Problem Detection and Resolution
  • Alarm System Monitoring
  • Strong Verbal and Written Communication
  • CCTV Monitoring
  • Understanding Customer Needs
  • Customer Service and Assistance
  • Monetary Transactions

Timeline

Concierge

Marksman Security
01.2007 - Current

Warehouseman/Facilities Maintenance Technician

Solo Cup Company
01.2001 - 11.2007

GED -

Sacramento Job Corps Center