Julian Lopez
Plant City,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Knowledgeable about service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
3
years of professional experience
Work History
Screener/Receptionist
Suncoast Community Health Centers
01.2021 - Current
- Complied with all federal, state and local regulations as well as company rules.
- Maintained accurate reports and records on appointments and public documents.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Protected confidentiality of data by using security techniques.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of patient calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to patients, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about clinical updates and changes.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL05.2023
Skills
- Documenting and Directing calls
- Skilled in Microsoft Office
- Patient Management
- Complex Problem-Solving
- Screening Processes
- Active Listening
- Corporate Procedures
- Accurate Reporting
- HIPAA Guidelines
- Administrative Support
- Customer Relationship Management
- Bilingual (English/Spanish)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Screener/Receptionist
Suncoast Community Health Centers
01.2021 - Current
Bachelor of Science - Health Sciences
University of South Florida
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