Summary
Overview
Work History
Skills
Timeline
CustomerServiceRepresentative

Julian Luis

Jacksonville,FL

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Walmart
08.2021 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Quality Control

Amazon
09.2020 - 08.2021
  • Implemented quality control measures, reducing product defects and increasing overall production standards.
  • Reduced delivery errors with thorough quality control checks and accurate address verification
  • Inspect incoming products for quality, damages, or defects.
  • continuously monitor production processes, picking and packing, or other operational procedures to ensure that quality standards are met.
  • Work closely with teams in fulfillment centers, operations, and warehouse teams to ensure the highest quality standards.
  • Review quality control data to identify trends and make data-driven decisions for improvements.

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Product knowledge

Timeline

Customer Service Representative

Walmart
08.2021 - 01.2024

Quality Control

Amazon
09.2020 - 08.2021
Julian Luis