Julian Luna
Modesto,CA
Summary
Proven to excel in automotive detailing and customer service, I significantly enhanced customer satisfaction at Valley Lexus through meticulous vehicle care and effective communication. Leveraging skills in strategic planning and teamwork, I consistently delivered high-quality workmanship, demonstrating adaptability and a strong work ethic without sacrificing efficiency.
Overview
1
1
year of professional experience
Work History
Car Detailer
Valley Lexus
06.2024 - Current
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
- Provided exceptional customer service and addressed customer inquiries.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
Service Porter
Valley Lexus
06.2024 - Current
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated commitment through impeccable attendance and quality performance.
- Fostered positive working relationships among colleagues through open communication, teamwork, and mutual respect towards one another''s roles within the organization.
- Contributed to positive customer experiences by providing shuttle transportation when necessary.
- Reduced wait times for customers through efficient organization of vehicle intake process during peak hours.
- Greeted guests with warmth and professionalism for friendly, helpful service.
Education
Associate Of Exercise Science - Kinesiology
Modesto Junior College
Modesto, CAHigh School Diploma - General Ed
Modesto High School
Modesto, CA05.2023
Skills
- Customer service
- Car washing techniques
- Automotive detailing
- Interior and exterior cleaning
- Strategic planning
- Team collaboration
- Showroom maintenance
- Quality control analysis
- Time management
- Problem-solving
- Attention to detail
- Multitasking and organization
- Clear communication
- Task prioritization
Timeline
Car Detailer
Valley Lexus
06.2024 - Current
Service Porter
Valley Lexus
06.2024 - Current
Associate Of Exercise Science - Kinesiology
Modesto Junior College
High School Diploma - General Ed
Modesto High School
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