Julian Maier
Larchmont,NY
Summary
Dedicated and results-oriented professional with a strong background in clinical operations and public health. Seeking an opportunity as an Associate, Strategy & Operations at Headway to contribute to the organization's mission of building a new mental healthcare system with a focus on improving access and efficiency.
Overview
7
7
years of professional experience
Work History
Clinical Operations Associate
Perry Health
09.2022 - Current
- Developed SOPs to improve workflow inefficiencies
- Owned management of clinical-related member tasks and notifications
- Supported initiatives that ensured all member appointments are seen on time while balancing providers' capacity
- Assisted senior management with monitoring of performance measures and designed methods for improving quality of care and service delivered in practices
- Maintained provider credentialing files and annual training requirements
- Coordinated all non-clinical communication with members
- Observed and monitored operational department performance in partnership with Department Leaders and escalated any variances to appropriate managers
- Updated clinical scorecards and deduce trends to identify areas of opportunities for training and development
- Solicited and responded to feedback internally and externally, continually seeking opportunities to improve member/clinical experience
- Designed reports needed to inform operational workflows.
- Answered patient inquiries and provided information about care within scope of Perry Health's capabilities
Member Experience Specialist
Perry Health
04.2022 - 09.2022
- Acted as first point of contact for patients, building trust and providing essential information
- Conducted training and education for members on device usage
- Collaborated with clinical and growth teams to improve all aspects of business.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Handled complaints with prompt, courteous service to uphold professional reputation
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
Public Health Advisor (Contact Tracer)
New York City Health & Hospitals
06.2020 - 04.2022
- Called individuals recently diagnosed with COVID-19, to communicate the importance of isolation, create a case record, and assure needs are being addressed during the required isolation period
- Collected and recorded all information regarding symptoms and dates of onset, as well as contacts (individuals with whom the case may have been in direct face-to-face contact) of the individual, in secure database
- Maintained routine follow-up communication with cases throughout isolation to assure essential needs are being met, and with contacts as necessary to monitor symptoms
- Identified individual's needs and refer to local Resource Support staff as indicated
Nutrition Educator
Harlem Children's Zone, NYC
10.2018 - 04.2020
- Conducted cooking and nutrition education classes/workshops for students grades 9-12
- Operated a full-service kitchen to deliver breakfast and lunch to 200 students
- Developed a monthly menu system to optimize nutrition and balance for staff and students
- Managed and tracked ingredients, rotating stock as necessary
- Advocated healthier eating for students and staff, both on- and off-site
- Documented student activities, participation, and services provided
- Assisted with special projects and events.
Intern
Center for Health Action & Policy, The Rogosin Institute, NYC
09.2016 - 02.2018
- Established, created and taught a nutrition and health education class at a Brooklyn middle school to increase health awareness within the community
- Created the content, and materials used to engage the students
- Crafted the curriculum and toolkit necessary for implementation at other schools and sites
- Evaluated and input 10,000 community organ transplant surveys into REDcap data base
- Collaborated with Healthfirst to create a diabetes self-management class for dialysis patients and their family members
- Worked with Rogosin's I.T
- Department to implement a comprehensive kidney health education iPad program
- Met with the patients on a weekly basis to teach and demonstrate the iPads main features.
Intern
The Rogosin Institute (member NY Presbyterian HealthCare Network), NYC
- Collaborated with doctors, healthcare administrators and dialysis patients to construct a Patient Emergency Healthcare Plan
- Wrote Emergency Policies and Procedures for the dialysis clinics to provide guidance to patients when emergency conditions prevented the patients from receiving their life sustaining treatments
- Developed general policies for the dialysis clinics and custom contact information and emergency guidelines for each patient based on their location of residence, medications and case history outliers
- Interacted with patients in Spanish as needed.
Education
Master of Public Health in Community Health Education -
School of Public Health & Health Policy, City University of New York
New York, NY01.2018
Bachelor of Arts in Political Science, Minor in Spanish -
Syracuse University
Syracuse, NY05.2015
Syracuse University of Madrid -
Syracuse University
Skills
- Research
- Mail Distribution
- Scheduling
- Recordkeeping
- Analytics
- Project Support
- Spreadsheet Tracking
- Team Collaboration
- Project Management
Timeline
Clinical Operations Associate
Perry Health
09.2022 - Current
Member Experience Specialist
Perry Health
04.2022 - 09.2022
Public Health Advisor (Contact Tracer)
New York City Health & Hospitals
06.2020 - 04.2022
Nutrition Educator
Harlem Children's Zone, NYC
10.2018 - 04.2020
Intern
Center for Health Action & Policy, The Rogosin Institute, NYC
09.2016 - 02.2018
Intern
The Rogosin Institute (member NY Presbyterian HealthCare Network), NYC
Master of Public Health in Community Health Education -
School of Public Health & Health Policy, City University of New York
Bachelor of Arts in Political Science, Minor in Spanish -
Syracuse University
Syracuse University of Madrid -
Syracuse University
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