Julian Mancera
La Grange
Summary
Dynamic team leader with proven success at Whataburger, enhancing customer satisfaction through effective conflict resolution and targeted coaching. Skilled in money handling and maintaining workplace safety, I foster collaboration and empower team members to excel, resulting in improved performance and a positive work environment. Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Member
Whataburger
12.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
Team Leader
Whataburger
03.2022 - 06.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Evaluated staff performance and provided coaching to address inefficiencies.
Backroom Stocker
Walmart
08.2018 - 11.2019
- Adhered to company guidelines on rotation procedures, ensuring that perishable items were stocked appropriately to minimize spoilage.
- Supported smooth store operations by promptly stocking shelves during peak hours.
- Expedited product retrieval through diligent labeling and categorization of items in the backroom.
- Managed inventory control systems, updating records as needed to maintain accuracy.
- Operated equipment such as pallet jacks safely, reducing risk of injury or property damage.
Education
High School Diploma -
La Grange High School
La Grange, TX05-2021
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Money handling
- Cleaning
- Leadership qualities
- Workplace safety
Certification
Manager Food Handler Certification.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Member
Whataburger
12.2024 - Current
Team Leader
Whataburger
03.2022 - 06.2024
Backroom Stocker
Walmart
08.2018 - 11.2019
High School Diploma -
La Grange High School
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