Julian Marquez

Work History

Honor GMC BUICK

08.2023 - Current

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented innovative programs to increase employee loyalty and reduce turnover.
increased sales by 65% used was at 40 units now 100 units / new went from 55 to 70 units monthly.
averaged $4000. per copy with 650k in sales gross 18 months in a row.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained and guided team members to maintain high productivity and performance metrics.

Freeway Ford

03.2021 - 08.2023

Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Managed budget implementations, employee evaluations, and contract details.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Lithia Mazda Volvo Subaru

05.2016 - 05.2020

Formulated policies and procedures to streamline operations.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Rich Ford

05.2008 - 05.2017

Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Assisted in recruiting, hiring and training of team members.
Managed purchasing, sales, marketing and customer account operations efficiently.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.