Julian Martinez
NMR
Hobbs
5
years of professional experience
Detail-oriented professional with strong customer service skills. Bilingual in Spanish, enhancing communication with diverse clientele. Committed to optimizing guest experiences and work efficiency.
Work History
Welder's Helper
6 Months- Assisted welders in preparing materials and maintaining equipment for welding operations.
- Operated hand tools such as grinders and saws to prepare metal components for assembly.
- Followed safety protocols to ensure a secure working environment during welding processes.
- Collaborated with team members to execute project tasks efficiently and effectively.
- Ensured cleanliness and organization of work area to optimize productivity.
Hotel Supervisor
1 Year 9 Months- Supervised daily hotel operations, ensuring high service standards and guest satisfaction.
- Resolved guest complaints swiftly, improving overall guest experience ratings.
- Trained and mentored staff, enhancing team productivity and service delivery.
- Developed and implemented efficient workflow processes to optimize front desk operations.
Front Desk Agent
11 Months- Greeted and assisted guests during check-in and check-out processes.
- Delivered exceptional service during peak periods and challenging situations, ensuring seamless guest experiences.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Maintained accurate records of guest information, payments, and reservations.
Server
1 Year 10 Months- Delivered exceptional customer interactions to ensure guest satisfaction and loyalty.
- Managed multiple tables efficiently, coordinating food delivery and addressing guest needs swiftly.
- Facilitated collaboration with kitchen staff to guarantee order accuracy.
- Trained new team members on menu details, service standards, and restaurant protocols.
Education
High School Diploma
Skills
Call management
Customer service
Teamwork and collaboration
Problem-solving
Bilingual Spanish
Timeline
Welder's Helper
NMR
01.2026 - 07.2026Read More
Hotel Supervisor
Baymont By Wyndham
04.2024 - 01.2026Read More
Front Desk Agent
Baymont By Wyndham
05.2023 - 04.2024Read More
Server
Maria Bonita
06.2021 - 04.2023Read More
Hobbs High School
High School Diploma
Read More