Julian Mendoza
Anaheim,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Credit Analyst
Gravamen Asset Management Group
11.2022 - Current
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Streamlined call processes for enhanced productivity and reduced wait times for callers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
Customer Service Representative
Walmart
07.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate Degree - Business
Fullerton College
Fullerton, CA09.2027
High School Diploma -
Savanna High School
Anaheim, CA05.2021
Skills
- Risk Assessment
- Verbal and written communication
- Dependable and Responsible
- Multitasking
- Time Management
- Computer Skills
- Calm Under Pressure
- Decision-Making
- Problem Resolution
- Attention to Detail
Additional Information
MS Office
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Credit Analyst
Gravamen Asset Management Group
11.2022 - Current
Customer Service Representative
Walmart
07.2021 - 11.2022
Associate Degree - Business
Fullerton College
High School Diploma -
Savanna High School