Julian Mercado
Spanaway,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
After School Sports Instructor
Skyhawks Academy
09.2023 - Current
- Enhanced athlete performance by implementing customized training programs tailored to individual needs.
- Increased team success by developing and executing comprehensive coaching strategies.
- Improved player fitness levels through targeted strength, conditioning, and agility exercises.
- Boosted player confidence and motivation with consistent encouragement and constructive feedback.
- Collaborated with fellow instructors to develop effective teaching methods for various age groups and skill levels.
Information Technology Specialist
US Army
07.2017 - Current
- Always looked outside the box in order to complete missions and to maintain morale
- Trained on numerous amount of equipment and became a subject matter expert.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Collaborated with cross-functional teams to develop seamless integration between disparate systems.
- Optimized network performance by analyzing traffic patterns and making necessary adjustments to bandwidth allocation.
Security Officer
Log Cabin Pub
01.2023 - 07.2023
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
Lead Member
Thousand Island Country Club
09.2015 - 06.2017
- Enhanced member satisfaction by addressing and resolving complex account inquiries promptly and professionally.
- Streamlined service processes for improved efficiency, resulting in shorter wait times and higher member retention.
- Developed strong relationships with members by offering personalized assistance, contributing to increased loyalty and long-term business partnerships.
- Managed high call volumes while maintaining exceptional service quality, consistently surpassing performance benchmarks set by management.
- Monitored team performance metrics closely, providing constructive feedback and coaching as needed to maintain optimal productivity levels across all representatives.
Education
Bachelors - Information Technology Specialist School
Syracuse University
Syracuse, NY05.2021
High School Diploma -
Indian River High School
Philadelphia, NY07.2017
Skills
- Goal Setting Techniques
- End-User Support
- Access Control
- Task Delegation
- Data Analysis
- Active Listening
- Process Improvement
- Time Management
Timeline
After School Sports Instructor
Skyhawks Academy
09.2023 - Current
Security Officer
Log Cabin Pub
01.2023 - 07.2023
Information Technology Specialist
US Army
07.2017 - Current
Lead Member
Thousand Island Country Club
09.2015 - 06.2017
Bachelors - Information Technology Specialist School
Syracuse University
High School Diploma -
Indian River High School