Julian Mingo
Houston,TX
Summary
Dynamic manager with a proven track record at Ross Dress for Less, excelling in team leadership and customer service. Enhanced operational efficiency through effective conflict resolution and coaching, resulting in improved employee engagement. Skilled in time management and documentation, fostering a positive work environment while maximizing performance and customer satisfaction.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
5
5
years of professional experience
Work History
Manager
Ross Dress for Less
11.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Fulfillment Associate
Academy Sports Outdoors
05.2023 - Current
- Processed and fulfilled customer orders accurately and efficiently.
- Operated warehouse equipment to move and organize inventory.
- Assisted in maintaining clean, organized workspaces for optimal safety.
- Collaborated with team members to ensure timely order shipment.
- Identified and reported inventory discrepancies to management promptly.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
Manager
McDonald's
08.2020 - 03.2023
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Oversaw inventory management processes, ensuring accurate stock levels and timely replenishment.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
Education
High School Diploma -
Waltrip High School
Houston, TX06.2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Cross-functional teamwork
- Conflict resolution
- Coaching and mentoring
Timeline
Manager
Ross Dress for Less
11.2024 - Current
Fulfillment Associate
Academy Sports Outdoors
05.2023 - Current
Manager
McDonald's
08.2020 - 03.2023
High School Diploma -
Waltrip High School