Julian Munoz
Miami
Summary
Dynamic, detail-oriented professional seeking a position that leverages strong organizational skills and extensive customer service experience. Proven ability to foster positive relationships and collaborate effectively with diverse teams. Committed to delivering exceptional results while maintaining a customer-centric approach.
Overview
11
11
years of professional experience
Work History
Sales Support Representative
Kingspan Insulation
04.2023 - Current
- Create and process orders and review pending orders to verify adherence to fulfillment schedule.
- Respond to inquiries from both existing and potential customers on lead time, material specs and quote requests.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Work closely with the production and quality teams to provide the best experience possible to our customers.
- Documented customer complaints and completed corrective action requests.
Customer Service Senior Representative
Cigna International
07.2016 - Current
- Provide customer service at a senior level for clients based around the world. Work with medical providers to make sure medical costs are authorized and paid for by Cigna. Work with a diverse workforce based around the world to interpret the different contracts and provide seamless coverage and service.
Account Specialist
iQor
01.2015 - 07.2016
- Customer service position in the retention department. Address complaints with the goal of increasing customer satisfaction and securing saves. Handling high volume of call for the best resolution to a wide range of issues.
Education
Some College - Political Science
University of North Florida
Jacksonville, FL08.2013
High school diploma - undefined
Mater Academy Charter High School
05.2010
Skills
- Customer service (9 years)
- Technical aptitude
- Salesforce proficiency
- Problem-solving abilities
- Excellent communication
- SAP ERP
- Multitasking Abilities
- Adaptability and flexibility
Languages
English - Expert
Spanish - Expert
Additional Information
- Highlights of Qualifications
- Great team leader, efficient, organized and patient
- Able to multi-task in a fast paced environment
- Great with customers in providing the best experience possible
- Excellent problem solver
Timeline
Sales Support Representative
Kingspan Insulation
04.2023 - Current
Customer Service Senior Representative
Cigna International
07.2016 - Current
Account Specialist
iQor
01.2015 - 07.2016
High school diploma - undefined
Mater Academy Charter High School
Some College - Political Science
University of North Florida
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