Julian Nepomuceno
Reno,NV
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Executive Analyst
Boardsi
05.2023 - 06.2025
- Collaborated with cross-functional teams to streamline project workflows and enhance efficiency.
- Negotiated contracts with vendors, securing favorable terms that contributed to cost savings initiatives.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Optimized business processes through the integration of advanced analytics tools and techniques into daily operations.
Debt Collector
First National Collection Bureau
07.2022 - 04.2023
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
Freight Broker
ITS Logistics
11.2020 - 07.2022
- Planned routes for various shipments according to special events, customer needs and weather.
- Contacted existing customers to update accounts and confirm deals.
- Monitored market and negotiated rates based on trends.
- Tracked shipments and trucks out on deliveries.
Skills
- Leadership
- Scripted Conversations
- Problem Identification
- Updating Customer Accounts
- Payment Scheduling
- Account Monitoring
- Customer Advising and Referral
- Negotiation and Resolution
- Analytical and Critical Thinking
- Persuasion Techniques
- Spreadsheet Tracking
- Training and Teaching
Accomplishments
- Supervised team of 20 crew members.
- Participated in self development organizations and courses held in Las Vegas NV, Portland OR, and Seattle WA.
- Social media. Collaborated with big brands such as: Express, Zara, Mauvais, ILoveUgly, and other various brands.
- Creator and author of a book.
Timeline
Executive Analyst
Boardsi
05.2023 - 06.2025
Debt Collector
First National Collection Bureau
07.2022 - 04.2023
Freight Broker
ITS Logistics
11.2020 - 07.2022
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