Julian Ortiz
Union City,CA
Summary
Results-driven professional with extensive experience in management, customer service, and operations. Proven track record of leading teams to exceed performance goals while fostering strong relationships. Expertise in optimizing workflows to enhance productivity and efficiency. Demonstrated ability to collaborate effectively or work independently as needed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flow Supply Manager
CarMax
Fremont, CA
02.2024 - Current
- Monitored customer service standards and initiated corrective actions as necessary.
- Ensured safe work environment by adhering to established safety guidelines and regulations.
- Inspected vendor parts for quality assurance to maintain product integrity.
- Trained new employees in store operations, policies, and procedures effectively.
- Analyzed market trends to optimize inventory decisions on stocking or discontinuing items.
- Oversaw daily activities of staff, assigning tasks and tracking progress.
- Maintained vendor relationships through participation in trade shows and meetings.
- Implemented organized processes for receiving, stocking, and managing warehouse merchandise.
Customer Advisor
CarMax
Fremont, CA
06.2022 - 01.2024
- Handled high-priority customer interactions, ensuring prompt resolutions and satisfaction.
- Served as primary contact for service team, managing customer relations tickets effectively.
- Scheduled appointments for internal and external customers to streamline operations.
- Collaborated with automotive technician to address and resolve customer concerns.
- Reviewed repair orders with customers, inputting relevant data for accurate records.
- Maintained detailed records of customer input via record-keeping system.
- Delivered exceptional experience through warm greetings and meticulous attention to detail.
- Worked alongside operations team to facilitate timely completion of customer tasks.
Reconditioning Associate II
CarMax
Fremont, CA
09.2020 - 06.2022
- Detailed automotive vehicles to meet CarMax standards and achieve daily and monthly quotas.
- Managed shipping and receiving operations for automotive vehicles effectively.
- Conducted inventory control with accurate record keeping for vehicle stock.
- Organized lot layout to optimize vehicle display and accessibility.
- Collaborated with team members to implement Area of Responsibility tasks.
- Completed individual assignments efficiently while maintaining quality standards.
- Trained new team members on lean production systems for improved efficiency.
- Served as primary point of contact within department for assistance and problem resolution.
Automotive Sales Consultant
CarMax
Fremont, CA
09.2019 - 09.2025
- Greeted customers to create welcoming environment.
- Scheduled appointments through calls and emails with customers.
- Maintained extensive product knowledge to assist customers effectively.
- Guided customers through car buying journey, ensuring informed decisions.
- Handled customer credit information with confidentiality and accuracy.
- Compiled finance reports to track performance metrics.
- Managed personal information records for compliance and efficiency.
Assistant Manager
Hot Dog on a Stick
Newark, CA
08.2016 - 12.2025
- Operated cash registers to process payments for goods and services.
- Complied with all health and safety regulations while performing job duties.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
Education
Bachelor of Arts - History: Migration & Globalization
California State University, East Bay
Hayward, CA06-2022
High School Diploma -
James Logan High School
Union City, CA05-2016
Skills
- Customer service and relations
- Inventory management
- Employee training
- Quality assurance
- Vendor management
- Data analysis
- Cash handling
- Relationship building
- Communication skills
- Time management
- Problem solving
- Team collaboration
- Service documentation
- Work order management
- Regulatory compliance
- Risk assessment
- Safety training
- Process optimization
- Team leadership
- Effective communication
- Parts ordering and purchasing oversight
- Invoice processing and stock management
Certification
- CPR/AED Certified
- Valid California Driver's License
Accomplishments
- Gilliard Award- Outstanding Performance in Public History
Timeline
Flow Supply Manager
CarMax
02.2024 - Current
Customer Advisor
CarMax
06.2022 - 01.2024
Reconditioning Associate II
CarMax
09.2020 - 06.2022
Automotive Sales Consultant
CarMax
09.2019 - 09.2025
Assistant Manager
Hot Dog on a Stick
08.2016 - 12.2025
Bachelor of Arts - History: Migration & Globalization
California State University, East Bay
High School Diploma -
James Logan High School
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