Julian Ortiz
San Antonio,TX
Summary
Results-driven and customer-focused professional with experience in retail sales, education, and healthcare support. Skilled in building relationships, communicating effectively, and identifying customer needs to deliver tailored solutions. Proven ability to perform in fast-paced environments while maintaining professionalism and high-quality service.
Overview
8
8
years of professional experience
Work History
Basketball Official
TASO
San Antonio, TX
11.2018 - Current
- Demonstrated strong communication, conflict resolution, and decision-making skills in high-pressure environments
- Managed interactions with players, coaches, and spectators while maintaining professionalism and control
- Applied sound judgment and emotional intelligence to resolve disputes and ensure fair outcomes
Teacher
Cotulla ISD
Cotulla, TX
07.2024 - 07.2026
- Delivered engaging presentations to groups of 8+ individuals, maintaining attention and driving participation
- Built trust quickly with diverse individuals, creating strong relationships and consistent engagement
- Identified individual needs and adapted communication strategies to improve understanding and outcomes
- Managed high-energy environments while maintaining control, professionalism, and focus on goals
- Resolved challenges and objections in real time using clear communication and problem-solving skills
Registered Dental Assistant
Crystal Smiles Dental Center
Crystal City, TX
04.2023 - 08.2023
- Developed strong interpersonal skills by working directly with patients in high-trust environments
- Built rapport quickly to ease concerns and improve overall experience
- Explained complex procedures in simple terms, improving understanding and confidence
- Managed multiple responsibilities while maintaining accuracy and efficiency
- Delivered high-quality service under pressure while maintaining professionalism
Yard Assistant
Tavo's Towing
Crystal City, TX
05.2018 - 07.2022
- Supported daily operations involving vehicle handling and lot organization
- Ensured vehicles were properly managed and ready for customer interaction
- Worked efficiently in fast-paced environments while maintaining accuracy and safety
- Demonstrated reliability and consistency in completing high-priority tasks
Customer Service Associate
Lowe's
San Antonio, TX
10.2021 - 02.2022
- Assisted customers in selecting products based on needs, preferences, and budget
- Maintained strong product knowledge to confidently recommend solutions
- Supported inventory management and ensured product availability
- Demonstrated product knowledge to guide purchasing decisions
Education
Registered Dental Assistant -
University of Texas Health Science Center
San Antonio, TX03-2023
Bachelor of Science - Biology
The University of Texas At San Antonio
San Antonio, TX12-2022
Skills
- Customer Engagement
- Relationship Building
- Product Knowledge
- Persuasive Communication
- Active Listening
- Objection Handling
- Closing Skills
- Goal Orientation
- Problem Solving
- Time Management
Languages
Spanish
Limited Working
Timeline
Teacher
Cotulla ISD
07.2024 - 07.2026
Registered Dental Assistant
Crystal Smiles Dental Center
04.2023 - 08.2023
Customer Service Associate
Lowe's
10.2021 - 02.2022
Basketball Official
TASO
11.2018 - Current
Yard Assistant
Tavo's Towing
05.2018 - 07.2022
Registered Dental Assistant -
University of Texas Health Science Center
Bachelor of Science - Biology
The University of Texas At San Antonio