Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Julian Perez

Pine Grove,CA

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Imperial Hotel. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Expertise in cash handling and food safety, consistently ensuring order accuracy in high-volume dining environments. Committed to performance improvement and fostering positive guest engagement.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Imperial Hotel
03.2024 - 04.2025
  • Provided excellent customer service in fast-paced dining environment.
  • Assisted with order taking and ensured accurate delivery of meals to guests.
  • Maintained cleanliness and organization of dining area and service stations.
  • Collaborated with kitchen staff to facilitate timely meal preparation and presentation.
  • Handled customer inquiries and resolved issues promptly to enhance guest satisfaction.
  • Learned menu items thoroughly to provide informed recommendations to customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Customer Service Representative

Home Finder Referral
08.2023 - 03.2024
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Assisted in processing customer referrals, ensuring timely and accurate follow-up.
  • Maintained detailed records of customer interactions using computer software.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to enhance service delivery and customer satisfaction.

Education

Amador High School
Sutter Creek, CA
06-2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Safe food handling
  • Order accuracy
  • High volume dining
  • Supply restocking
  • Table bussing
  • Performance improvement
  • Food sales and promotion
  • Guest seating
  • Table setting
  • Daily specials memorization
  • Food safety

Certification

  • Food handlers certificate

Timeline

Server

Imperial Hotel
03.2024 - 04.2025

Customer Service Representative

Home Finder Referral
08.2023 - 03.2024

Amador High School

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Julian Perez