Julian Perez-Mager
Pittsburgh,PA
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated across roles at Rick's Crab Trap and the United States Postal Service. Skilled in inventory management and customer service excellence, I excel in multitasking and clear communication, significantly improving service quality and operational efficiency. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Bartender
Rick's Crab Trap
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Rural Carrier Associate
Untied States Postal Service
07.2023 - 03.2024
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Manager in Training
Wendy's
01.2021 - 06.2023
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
Education
High School Diploma -
Gateway Senior High
Monroeville, PA06.2023
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Outgoing Personality
- Customer service expertise
- Organizational ability
- Payment Processing
- Cash Register Operation
- Hospitality service expertise
- Inventory
- Honest and Dependable
- Teamwork and Professionalism
- Supply and Inventory Maintenance
Timeline
Bartender
Rick's Crab Trap
03.2024 - Current
Rural Carrier Associate
Untied States Postal Service
07.2023 - 03.2024
Manager in Training
Wendy's
01.2021 - 06.2023
High School Diploma -
Gateway Senior High
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