Julian Perkins

• Provide Tier 1–3 technical support across multiple CRCU branches, resolving hardware, software, and network issues to maintain smooth daily operations.
• Install, configure, and maintain desktops, laptops, printers, scanners, and branch‑critical devices including teller stations, check scanners, receipt printers, fingerprint readers, and signature pads.
• Support core banking applications, secure member‑service tools, and enterprise systems used by frontline and back‑office staff.
• Manage user accounts, password resets, and access permissions through Active Directory and internal systems while ensuring compliance with security policies.
• Troubleshoot workstation failures, peripheral issues, and network connectivity problems, restoring functionality quickly to reduce downtime.
• Perform routine maintenance, OS updates, and patching to strengthen endpoint security and ensure regulatory compliance.
• Document incidents, resolutions, and updated procedures to improve team knowledge and streamline support workflows.
• Assist with onboarding/offboarding by preparing devices, provisioning accounts, and ensuring proper access for new hires and role changes.
• Provide on‑site support during outages or equipment failures, ensuring minimal disruption to member services.
• Collaborate with IT leadership on hardware refresh cycles, software rollouts, and process improvements that enhance operational efficiency.
• Maintain inventory of IT equipment, track asset lifecycle, and coordinate repairs or replacements with vendors.
• Participate in branch technology projects, including new branch locations setups, network equipment replacements, and system migrations.

• Diagnosed and repaired computer hardware and software issues for credit union systems.
• Provided technical support to staff, resolving IT-related inquiries promptly.
• Installed and configured operating systems and applications for end-users.

• Provide technical support to all users with hardware issues, software issues, network issues, mobile devices, VoIP phones in person, over the phone, using Zendesk, or using Remote Desktop Protocol software RealVNC.
• Manage user identities, MFA, and control access to resources within Microsoft Entra ID.
• Manage Old River's Active Directory. Create and disable user accounts, groups, and permissions. Troubleshoot Active Directory issues such as password resets, account lockouts, and user profile problems.
• Manage Old River's Barracuda Email Protection Gateway combined with artificial intelligence to block and neutralize Spam and Phishing Email threats before they reach our users.
• Facilitated user login to Microsoft applications and guided new hires in verification with Microsoft Authenticator.
• Setting up workstation for new hires ensuring their workspace is equipped and ready for them on their first day.
• Assist with the onboarding of new hires, getting them their login credentials, going over company.
• Resolved software application issues for technicians and users through Tech Tool and Karmak support.
• Work with Volvo/Mack PTT IT Team to resolve issues with all Volvo, Mack, and Tech Tool related issues.
• Upgrade all Computers & Laptops at all Louisiana and Mississippi Dealership Locations to Windows 11 and Version 24H2.
• Configured Meraki wireless access point, enhancing internet connectivity for employees in the Bays.
• Set up a Network Rack at our new Jennings Dealership Location.

• Provided hands on technical support to all end users by troubleshooting hardware, software, network, and IOS mobile device issues in person, remotely, over the phone, through chat and through Jira.
• Created, modified, and disable user accounts, managed group policies, and troubleshoot user access issues within Active Directory.
• Installed, configured, and maintained workstations for new hires, Windows networks, file servers, network cabling, and other related equipment, devices and systems.
• Set up users on SonicWall NetExender to work from home or offsite by assigning user to laptop, adding computer shortcut, inputting VPN information, and activating.
• Managed IOS devices through Jamf by setting up and pre-configuring new devices, pushing mobile apps and resetting, repurposing, and recovering mobile devices and computers.
• Executed PXE boot imaging for laptops and PCs, enhancing deployment process.
• Performed installs and upgrading for software and hardware, implementing file and data backups from the servers, and configuring network applications.
• Maintain accurate and up-to-date records of client interactions, issues, and solutions in the help desk ticketing system.
• Managed inventory of IT equipment with accurate documentation of computers, peripherals, and mobile devices.
• Setup and operate A/V equipment such as projectors, microphones, videos, and computers for Commission meetings.