Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julian Perozo

Doral,FL

Summary

Experienced project coordinator with a strong ability to manage multiple tasks effectively. Proven track record in organizing events and optimizing processes to boost operational efficiency. Skilled in communication and problem-solving, leading to improved team collaboration and successful project outcomes.

Overview

4
4
years of professional experience

Work History

Coordinator and Leadership and Machine Operator

Organon Republic
05.2024 - 03.2025
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
    • Makemake sure the machines are in good condition and that the work is done efficiently.
  • Make sure that the entire work team can finish everything that I have assigned to them.
    • Thati>that we have a clean work area

Quality Coordinator

Cainiao
12.2022 - 03.2024
  • Ensured all products met or exceeded customer requirements through rigorous testing and inspection procedures.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Collaborated with cross-functional teams to improve overall product performance and customer satisfaction rates.
  • make sure all the merchandise papers were ready
  • that everyone knew what they had to do

Customer Service Representative

Paradise Freight
02.2021 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

Fashion Markerting -

Miami Dade College
Miami, FL

High School Diploma -

Ronald Reagan Hight School
8600 Nw 107th Ave Doral, Fl 33178
06-2020

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Presenting ideas and plans
  • Document management
  • Staff management
  • Strategic planning
  • Meeting coordination
  • Professional networking
  • Business administration
  • Clear communication
  • Team collaboration

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Coordinator and Leadership and Machine Operator

Organon Republic
05.2024 - 03.2025

Quality Coordinator

Cainiao
12.2022 - 03.2024

Customer Service Representative

Paradise Freight
02.2021 - 12.2022

Fashion Markerting -

Miami Dade College

High School Diploma -

Ronald Reagan Hight School

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Julian Perozo