Microsoft Teams
Julia N. Prince
Manager
Nashville,TN
Summary
Dedicated, hardworking, enthusiastic job seeker with over 10 years of experience in the restaurant industry and over 3 years in restaurant management. Excellent customer service skills with a reputation for resolving problems and improving customer satisfaction. Detail-oriented, passionate and dependable team player successful at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Restaurant Manager
M.L. Rose
Nashville, TN
02.2019 - 08.2022
- Cultivated a positive, collaborative work environment to create a better experience for both guests and team members
- Resolved customer concerns promptly and calmly; empowered staff handle guest-facing issues
- Led team one on ones and reviews; identified and utilized team members in a variety of cross roles
- Promoted culture of accountability and consistency by confronting sub-par performance directly and enforcing fair consequences
- Oversaw hiring process for all employees; facilitated testing and orientation for new team members
- Processed payroll and maintained an accurate tip grid on Excel
Bar Manager
M.L.Rose
Nashville, TN
02.2019 - 12.2021
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Improved customer service rankings by resolving issues quickly and accurately.
- Directed all staff training for over 8 seasonal menu revisions
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Lead Bartender
M.L. Rose
Nashville, TN
02.2014 - 02.2019
- Greeted all guests and provided genuine, friendly service
- Built rapport with guests to ensure an enjoyable and memorable experience and establish clientele
- Developed and maintained positive working relationship with all staff.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Anticipated and addressed guests needs and made recommendations
- Closed out cash register and prepared cashier report at close of business.
Education
Associate of Science - Psychology
The University of Tennessee - Knoxville
Knoxville, TN 08.2008 - 05.2012
Skills
Passion for customer satisfaction
Software
Excel
Paycor
Certification
ServSafe
Timeline
TABC
08-2022
Restaurant Manager
M.L. Rose
02.2019 - 08.2022
Bar Manager
M.L.Rose
02.2019 - 12.2021
ServSafe
02-2019
Lead Bartender
M.L. Rose
02.2014 - 02.2019
Associate of Science - Psychology
The University of Tennessee - Knoxville
08.2008 - 05.2012
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