Microsoft Teams
Julia N. Prince
Manager
Nashville,TN
Summary
Dedicated, hardworking, enthusiastic job seeker with over 10 years of experience in the restaurant industry and over 3 years in restaurant management. Excellent customer service skills with a reputation for resolving problems and improving customer satisfaction. Detail-oriented, passionate and dependable team player successful at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Restaurant Manager
M.L. Rose
Nashville, TN
02.2019 - 08.2022
- Cultivated a positive, collaborative work environment to create a better experience for both guests and team members
- Resolved customer concerns promptly and calmly; empowered staff handle guest-facing issues
- Led team one on ones and reviews; identified and utilized team members in a variety of cross roles
- Promoted culture of accountability and consistency by confronting sub-par performance directly and enforcing fair consequences
- Oversaw hiring process for all employees; facilitated testing and orientation for new team members
- Processed payroll and maintained an accurate tip grid on Excel
Bar Manager
M.L.Rose
Nashville, TN
02.2019 - 12.2021
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Improved customer service rankings by resolving issues quickly and accurately.
- Directed all staff training for over 8 seasonal menu revisions
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Lead Bartender
M.L. Rose
Nashville, TN
02.2014 - 02.2019
- Greeted all guests and provided genuine, friendly service
- Built rapport with guests to ensure an enjoyable and memorable experience and establish clientele
- Developed and maintained positive working relationship with all staff.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Anticipated and addressed guests needs and made recommendations
- Closed out cash register and prepared cashier report at close of business.
Education
Associate of Science - Psychology
The University of Tennessee - Knoxville
Knoxville, TN 08.2008 - 05.2012
Skills
Passion for customer satisfaction
Recipes and menu planning
Inventory control and record keeping
Conflict resolution techniques
Staff Management
Point of Sale (POS) system operation
Staff Scheduling
Software
Excel
Paycor
Certification
ServSafe
Timeline
TABC
08-2022
Restaurant Manager
M.L. Rose
02.2019 - 08.2022
Bar Manager
M.L.Rose
02.2019 - 12.2021
ServSafe
02-2019
Lead Bartender
M.L. Rose
02.2014 - 02.2019
Associate of Science - Psychology
The University of Tennessee - Knoxville
08.2008 - 05.2012