Julian Pulido
Merced,Ca.
Summary
Operations Manager with extensive expertise in operations management and logistics, dedicated to enhancing team performance and efficiency. Proven track record of leading cross-functional teams to achieve organizational goals, driving process improvements that align with overarching institutional objectives. Seeking to contribute to the University of California Merced by optimizing operational strategies and fostering collaboration across departments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SALES OPERATIONS MANAGER
OLAM FOOD INGREDIENTS
Hughson, California
01.2022 - 02.2025
- Delivered reports and updates to Vice President of Nuts.
- Managed outbound almond logistics across diverse transportation modes to ensure timely delivery.
- Lead group of 8 logistics coordinators managing global business activities.
- Facilitated comprehensive training programs for incoming employees.
- Supervised handling and documentation of almond-related sales transactions.
- Oversaw India-based operations team ensuring accurate entry of orders into SAP.
- Deliver all orders in accordance with contract timelines.
- Facilitated meetings with carriers to assess operations and discover cost-saving opportunities.
- Enhanced carrier and freight forwarding services through innovative logistic strategies.
- Oversee carrier partners to achieve consistent 90% punctual pick-ups.
- Directed and executed the inaugural RFP process for almond division.
- Award contracts to selected carrier partners.
- Collaborated with supply planning team to create monthly forecast metrics.
- Monitored and ensured resolution of transportation-related problems.
- Facilitated seamless delivery logistics with timely procurement of freight services across various divisions.
- Coordinate communication between sales, trading teams, and warehouse staff.
- Delivered transportation market insights consistently.
- Organized and dispatched pre-shipment and post-shipment documentation to stakeholders for customs clearance.
- Streamlined operations by working closely with both warehouse and supply planning managers.
- Collaborated with procurement team to plan budgets and forecast packaging requirements.
- Executed new packaging requirements aligned with customer specifications.
- Monitored and assessed critical metrics within monthly shipping summaries.
- Delivered feedback and recommendations to upper management and sales trading team, resulting in increased monthly shipment numbers.
- Used change methodologies to increase sales and led projects for increased productivity.
- Resolved customer complaints quickly and efficiently while maintaining excellent customer service standards.
- Created monthly reports tracking key performance indicators such as revenue goals and customer satisfaction ratings.
- Oversaw regional and local sales managers and staff.
TRANSPORTATION PLANNER 2
G3 Enterprises
Modesto, California
01.2020 - 09.2020
- Coordinated end-to-end supply chain processes for major Western 11 clients.
- Supervised end-to-end shipping processes in coordination with customer service through SAP and OTM systems.
- Scheduled and logged carrier appointments using internal dock scheduling system.
- Collected relevant data to suggest enhancements.
- Analyzed and addressed inefficiencies in carrier operations.
- Conducted regular meetings with carriers for performance evaluation via scorecards.
- Studied trends and seasonal effects to prevent buyouts.
- Coordinated with customer service teams to manage short lead orders from Gallo Winery and clients.
- Engaged with carrier and warehouse teams to streamline operations for balanced capacity.
- Conducted root cause analysis on transportation challenges with management, suggesting effective improvements.
- Mitigated issues related to carrier payouts through coordination with finance and customer service departments.
- Assisted global operations manager in conducting annual pricing bid.
TRANSPORTATION PLANNER 1
G3 Enterprises
Modesto, California
12.2017 - 01.2020
- Oversaw and managed transportation expenses across western 11 accounts.
- Managed accessorial transportation costs for compliance with departmental standards.
- Allocated and tendered shipments to carriers via specialized TMS system.
- Built robust relationships with carriers to ensure seamless operations.
- Addressed carrier-related discrepancies concerning shipping, receiving and over-the-road incidents effectively.
- Scheduled appointments for incoming and outgoing logistics, ensuring timeliness.
- Facilitated urgent shipments by locating suitable capacity within tight timelines.
- Worked alongside customer service team to meet department objectives.
- Served as primary liaison for onboarding new carriers into the system.
- Resolved account settlement issues effectively.
ACCOUNT MANAGER
Capstone Logistics (Formerly: Load Delivered Logistics)
Los Angeles, California
01.2015 - 11.2017
- Oversaw diverse customer portfolios including small to medium-sized businesses and Fortune 500 companies.
- Increased recurring monthly revenue by executing strategic goals with cross-functional departments.
- Developed tailored solutions to improve logistics efficiency and meet client goals.
- Evaluated current performance during visits to customer headquarters.
- Fostered internal growth by leveraging team strengths effectively.
- Secured new customer accounts through cold calling.
- Facilitated daily communication with carrier relations, team and sales representatives.
- Spearheaded operations for the highest revenue-generating client in the West Coast branch through precision and teamwork focus.
- Cultivated significant customer relationships through quarterly and annual reviews.
- Ensured every order was entered and scheduled accurately.
- Delivered pricing solutions and resolved conflicts for a vast customer portfolio.
- Facilitated processing and input of purchase orders into proprietary TMS system.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
INTERN: PROCUREMENT COORDINATOR
Capstone Logistics (Formerly: Load Delivered Logistics)
Chicago, Illinois
05.2014 - 08.2014
- Reviewed load board, communicating with operations and customer departments regarding available opportunities.
- Built carrier network to efficiently manage diverse freight needs.
- Analyzed market trends using load history, carrier interactions and industry publications.
- Increased gross margin through strategic negotiations and utilization of carrier relationships.
- Coordinated load specifications with dispatch teams and drivers through entire shipment duration.
- Supervised daily shipment progress ensuring coverage and on-time performance.
INTERN: COMPLIANCE MANAGER
Capstone Logistics (Formerly: Load Delivered Logistics)
Chicago, Illinois
05.2012 - 08.2012
- Assisted Director of Compliance in maintaining up-to-date guidelines.
- Ensured compliance of over 1500 carriers in the network with current insurance and rating requirements.
- Reached out to clients representing carriers for documentation updates.
- Oversaw coordination and relationship management with over 40 LTL carriers.
- Optimized operational efficiency through effective tracking, dispatch planning, and clear communication.
- Worked alongside LTL Director to strengthen connections with carriers and clients.
Education
Bachelor of Business Administration - Business and Marketing Management
Humboldt State University
05.2015
Skills
- Microsoft Office Expertise
- Proficient in Oracle Transportation Management
- Expert with SAP
- Advanced Ariba User
- Market Analysis Expertise
- Procurement Expertise
- Strong Verbal Communication
- Fluent in English and Spanish
- Expertise in Drayage Logistics
- Long-Distance Transportation Expertise
- Intermodal Logistics Experience
- Proficient in Ocean Freight Operations
- Effective Decision-Making Under Pressure
- Sales Expertise
- Exceptional Customer Service
- Proficient in Business Management
- Strategic Development
- Effective Leadership Strategies
- Effective Resource Coordination
- Effective Team Contributor
- Expertise in Building Long-Term Client Relationships
- Data Interpretation Skills
- Problem Source Analysis
- Project Coordination
- Proficient in Supply Chain Analysis
- Strategic Recommendation Delivery
- Sales analytics
- Sales training
- Sales leadership
Websites
Certification
Lean Practitioner Certification
References
Available upon request
Timeline
SALES OPERATIONS MANAGER
OLAM FOOD INGREDIENTS
01.2022 - 02.2025
TRANSPORTATION PLANNER 2
G3 Enterprises
01.2020 - 09.2020
TRANSPORTATION PLANNER 1
G3 Enterprises
12.2017 - 01.2020
ACCOUNT MANAGER
Capstone Logistics (Formerly: Load Delivered Logistics)
01.2015 - 11.2017
INTERN: PROCUREMENT COORDINATOR
Capstone Logistics (Formerly: Load Delivered Logistics)
05.2014 - 08.2014
INTERN: COMPLIANCE MANAGER
Capstone Logistics (Formerly: Load Delivered Logistics)
05.2012 - 08.2012
Lean Practitioner Certification
Bachelor of Business Administration - Business and Marketing Management
Humboldt State University
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