Julian Randall
Washington ,D.C.
Summary
Versatile and inclusive leader with 10+ years of proven leadership experience, focused on team building, diversity, and talent development. Driven to surpass company goals while thriving in deadline-driven environments.
Overview
12
12
years of professional experience
Work History
Senior Manager
Apple, Inc.
11.2022 - Current
- Role model inclusive leadership behaviors while building diverse teams
- Coach, develop, teach, and train leaders at Apple
- Support the Store Leader in development and performance improvement of store employees and managers
- Ensure store operations achieve established objectives
- Supported neighboring stores (Montgomery Mall and Towson) and markets with the development and training of leaders at Apple
- Supported our Towosn location during the process of becoming our company's first unionized store
- Supported the onboarding of two Senior Managers
- Stepped up to Lead the Bethesda Row team through two successful Launches in the absence of a Store Leader while achieving expectations in key measures of success
Business Experience Manager
Apple, Inc.
02.2021 - 11.2022
- Supported our Southpoint location in the Carolina Market through leader development, teaching of development systems and tools, and led conversations in regards to I&D
- Coach, develop, and mentor peers to meet and exceed expectations in role
- Utilize business reporting to drive business insight among peers
- Led a business team of 5 team members
- Coach and develop a connection team of 20 team members
- Responsible for the financial health of store business accounts
- Grew total business revenue quarter over quarter by 88%
- Increased overall store business engagement quarter over quarter by 10%
- Led Market-wide Business Experience calls
- Collaborated with peers in D.C. Metro to innovate and devise sales plans to grow business revenue
- Conducted interviews and performance reviews
- Executed performance management tasks
Support Experience Manager
Apple, Inc.
01.2019 - 02.2021
- Exceeded customer satisfaction by finding creative solutions to problems.
- Participated with senior management to establish plans and objectives
- Achieved FY19Q4 Ovation award for delivering exceptional customer service
- Co-managed a team of 65 technicians
- Worked closely with fellow leaders to drive store and company priorities
- Coached and developed a connection team of 24 team members
- Assisted in the development of peers
- Helped promote team members to their career goals including leadership
- Led Market-wide inclusion and diversity discussions, forums, and town halls
- Successfully led two launch and store holiday events
- Executed performance management tasks
- Conducted interviews and performance reviews
- Innovated upon plans and strategies to change store culture
District Manager
Public Storage
11.2016 - 01.2019
- Hired and led a team of 20 Property Managers within a district of 10 locations
- Coached and trained 20 Property Managers
- Effectively managed payroll for a district of 10 locations
- Increased District Revenue by 7%
- Increased Merchandise Penetration by over 100% in Q1
- Improved operational standards, personnel moves, and merchandising strategies.
- Established and maintained 8 vendor partnerships.
- Recruited Independent vendors and contractors
- Facility and tenant management
Sr. Human Resources Executive
Target Corporation
08.2015 - 11.2016
- Lead comprehensive training and orientation for Target Team Members
- Administered compensation, benefits, performance management systems, and safety recreation programs
- Analyzed and modified compensation and benefits policies to establish competitive programs
- Responsible for resolving under-staffing issues
- Coaching employees and administering disciplinary procedures
- Managed day-to-day, Monthly, and Annual payroll plans and goals
- Identified and developed top talent in a competitive retail job market
- Aggressively focused on decreasing hourly turnover
- Created and analyzed Excel spreadsheets used for monthly and quarterly staffing needs
- Served as Campus Recruiting Leader
Sales Floor Executive
Target Corporation
08.2012 - 08.2015
- Led Within a "Big Box" retail store with annual sales over $70 million
- Managed sales per department
- Executed routines and "best practices" to increase sales and profit margins
- Lead and developed 6 direct reports, and a store team of 300 employees
- Served as Campus Recruiting Leader
- Directed various store innovations, which boosted clothing sales by more than 25%
Education
Bachelor of Arts - Business Management
Shaw University
Raleigh, NC2012
Skills
- Operations Management
- Financial Management
- Complex problem solving
- Leadership
- Recruitment
- Exceptional written and verbal communication
- Payroll management
- Proficient in Numbers, Excel, Keynote
- Collaboration
- Conflict resolution
- Team management
- Employee development
- Leader Development
- Forecasting and planning
- Project management
- Revenue development
Timeline
Senior Manager
Apple, Inc.
11.2022 - Current
Business Experience Manager
Apple, Inc.
02.2021 - 11.2022
Support Experience Manager
Apple, Inc.
01.2019 - 02.2021
District Manager
Public Storage
11.2016 - 01.2019
Sr. Human Resources Executive
Target Corporation
08.2015 - 11.2016
Sales Floor Executive
Target Corporation
08.2012 - 08.2015
Bachelor of Arts - Business Management
Shaw University