Julian Rassler
AZ
Summary
Self-motivated leader with a proven track record at enhancing customer satisfaction and streamlining operations. Increased gross detail revenue by 32%. Excelled in team building and leadership, coupled with expert budget management, to significantly improve service delivery and operational efficiency. Led a team of up to 30 employees with various experience. Skilled in fostering relationships and implementing rigorous quality control, achieving notable success in employee productivity and customer service excellence. Continuing with success at Avondale Toyota leading advisors to maintain positive and customer focused work environment.
Overview
4
4
years of professional experience
Work History
Auto Glass Administrator
Nissan Avondale
02.2024 - Current
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Conduct transactions with insurance claims departments
- Setting up new windshields for all trade in vehicles for best price possible
- Communication with advisors making sure service and installs go smoothly
- Manage advisors to ensure recalibration reports are completed efficiently
- Maintain and lead company culture focused on positivity and customer service
Manager
Cobblestone Auto Spa
05.2022 - 02.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Handling damage and injury reports.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Auto Glass Training Manager
Jackson Car Wash
03.2021 - 04.2022
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Traveled to sites to examine and research sales deficits
Education
Centennial High School
Peoria, AZSkills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Team Building and Leadership
- Personable and Approachable
- Work Planning and Prioritization
- Relationship Development
- Goal Setting
- Budget Management
Timeline
Auto Glass Administrator
Nissan Avondale
02.2024 - Current
Manager
Cobblestone Auto Spa
05.2022 - 02.2024
Auto Glass Training Manager
Jackson Car Wash
03.2021 - 04.2022
Centennial High School
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