Julian Riley
Call Center Associate
Universal City,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Experienced Truck Driver offering solid work ethic, safe driving history and stable background in diverse transportation roles. Knowledgeable about trucks and trailers, including loading, unloading and securing different types of products. Well-coordinated in handling all customer, documentation and business needs.
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Overview
7
7
years of professional experience
Work History
Call Center Associate
Salelytics
San Antonio, TX
10.2022 - Current
- Answered incoming customer calls regarding product inquiries, orders, account issues, and complaints.
- Assisted customers with navigating the website to find products and services.
- Explained product features and benefits in order to close sales.
- Advised customers on appropriate action plans to resolve their issues.
- Assisted in scheduling and preparing patient appointments.
- Performed basic clinical tasks such as taking vital signs, height and weight measurements and blood glucose tests.
- Conducted patient education on health topics related to their condition.
- Maintained accurate records of patient information including medical history, test results, medications and treatments administered.
88M Motor Transport Operator
Army Reserve
San Antonio, TX
09.2021 - Current
- Maintained up-to-date records of vehicle maintenance and repair logs.
- Conducted pre-trip inspections to ensure vehicles were safe for operation.
- Loaded and unloaded cargo in accordance with safety regulations.
- Operated heavy and light wheeled vehicles in a variety of terrains.
- Performed minor repairs on vehicles, such as changing tires or oil filters.
- Transported personnel, supplies, and equipment within designated areas.
- Provided support to convoy operations by driving trucks loaded with ammunition, fuel, water, and other necessary items.
- Communicated effectively with team members regarding transport status updates and changes in route plans.
- Verified load security prior to departure from staging area or installation site.
- Ensured all vehicles had sufficient fuel before departing on missions.
- Utilized navigation systems to plan routes for transport missions.
- Monitored the condition of assigned vehicles throughout mission duration.
Housekeeper
Holiday Inn Express Hotel
Fort Campbell North, KY
05.2017 - 10.2019
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Delivered requested items such as extra pillows or blankets to guest rooms.
Education
Associate Media Communications - Digital Communications And Media
Full Sail University
Winter Park, FL10-2022
Skills
- Customer Communications
- Providing Customer Support
- Customer Account Updates
- Call Center Customer Service
- Customer Service
- Appointment Scheduling
- Hazardous Materials Handling
- First Aid Training
- Stress management techniques
- Heavy Equipment Operation
- Conflict resolution techniques
- Route Management
- Document Management
Accomplishments
- Combat Life-Saver Certified.
References
References available upon request.
Timeline
Call Center Associate
Salelytics
10.2022 - Current
88M Motor Transport Operator
Army Reserve
09.2021 - Current
Housekeeper
Holiday Inn Express Hotel
05.2017 - 10.2019
Associate Media Communications - Digital Communications And Media
Full Sail University
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