Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julian Rivera

Walmart Associate
Geneva,NY

Summary

I am a dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Retail Sales Associate

Walmart
Geneva, NY
11.2021 - Current
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Increased sales and customer satisfaction through personalized servicing.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections and purchases.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Fast Food Team Member

Wendy's
Geneva, United States
05.2014 - 02.2022
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Examined trays to check contents for required items and complete orders.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Trained newly hired employees on routine tasks and customer service.
  • Suggested complementary items to orders to boost sales.
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Delivered special orders to waiting vehicles and tables to promote specialized service.
  • Assisted with preparing salads and cold food items.
  • Checked equipment for proper temperatures to keep food safe for consumption.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Processed orders on POS system and accepted cash and charge payments.

Warehouse Packer

Real Eats
Geneva, NY
05.2021 - 10.2021
  • Labeled and shrink-wrapped pallets for shipment.
  • Used protective equipment such as moving pads and plastic wrap to prevent product damage.
  • Packed, weighed and shipped items per customer specifications.
  • Built and wrapped pallets to secure shipment with freight carriers.
  • Organized items on racks, shelves and bins to maintain established order.
  • Reviewed orders to verify products met specifications.
  • Packed and loaded boxes into vehicles using care to prevent damage.
  • Loaded merchandise into specific packages suited for product dimensions.
  • Diligently examined packages and labels for defects or inaccuracies.

Material Handler

Zotos Professional
Geneva, NY
06.2018 - 09.2020
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Transported inventory items to appropriate locations.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Operated equipment while observing standard safety procedures.

Fast Food Crew Member

Dunkin Donuts & Baskin Robbins
Geneva, United States
04.2016 - 01.2018
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Outpaced other team members by tirelessly.
  • Examined trays to check contents for required items and complete orders.
  • Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.


  • Received and processed customer payments and estimated and communicated wait times accurately.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Cooked and prepared foods and monitored food production according to quality and sanitation standards.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Supported great dining and meal experiences for guests.
  • Trained new team members on procedures, customer service and sales techniques.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Stocked shelves to organize aisles in assigned department.
  • Offered upgrade items and showcased daily specials to promote restaurant products.
  • Became familiar with products to answer questions and make suggestions.

Education

High School Diploma -

Geneva High School
Geneva, NY
09.2012 - 06.2015

Skills

    Sales expertise

undefined

Timeline

Retail Sales Associate

Walmart
11.2021 - Current

Warehouse Packer

Real Eats
05.2021 - 10.2021

Material Handler

Zotos Professional
06.2018 - 09.2020

Fast Food Crew Member

Dunkin Donuts & Baskin Robbins
04.2016 - 01.2018

Fast Food Team Member

Wendy's
05.2014 - 02.2022

High School Diploma -

Geneva High School
09.2012 - 06.2015

Similar Profiles

CREATE PROFILE
Julian RiveraWalmart Associate