Summary
Overview
Work History
Education
Skills
Preferred name
Certification
Timeline
Generic

JULIAN RIVERA

Riverside,CA

Summary

Enthusiastic prospective team member, eager to contribute to team success through hard work, attention to detail, and positive vibes. I possess a clear understanding of food safety and protocol. I am confident in my ability to adapt to new situations and excel, if given the proper tools for success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Trainer

Chick-Fil-A
Riverside, CA
07.2020 - 09.2022
  • Company Overview: Restaurant
  • Trained newly hired top talent to fill key positions and maximize productivity
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training
  • Provided constructive feedback and positive reinforcement to keep trainees motivated
  • Restaurant

Front of House Worker

Culinary Arts
Riverside, CA
04.2023 - 11.2023
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times
  • Remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations
  • Operated POS terminals to input orders, split bills and calculate totals
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
  • Served food and beverages to patrons and immediately remedied issues with orders

Food and Beverage Attendant

San Manuel Casino
Highland, CA
02.2024 - 08.2025
  • Answered telephone to provide dining information and take reservations.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Expedited food to tables to assist servers during busy periods.
  • Checked all dishes before delivering them to ensure quality standards were met.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Assisted with bussing activities during scheduled breaks and shift transitions.
  • Executed to-go order processing with efficiency and courtesy.
  • Ensured accurate and pleasant order handoff to guest.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.

Server

Fire Up Grill
Riverside, CA
08.2024 - Current
  • Stocked customer service stations with paper products or beverage preparation items.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Conducted regular checks on tables to offer additional services and ensure customer satisfaction.
  • Filled and served various beverages for customers.
  • Effectively multitasked within fast-paced environment.
  • Followed proper cash handling procedures when accepting payments from customers.
  • Utilized point of sale (POS) systems to relay orders and manage customer bills when necessary.
  • Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
  • Made friendly conversation with customers to provide enjoyable bar experience.

Education

Theater Arts -

California Baptist University
Riverside, CA

Culinary Arts -

Riverside City College
Riverside, CA

Skills

  • Professional Communication
  • Critical thinking
  • Emotional maturity
  • Level-headed problem-solving skills
  • Ability to "kick into a higher gear" when needed
  • Charismatic people skills
  • Creative mind
  • Spatial and Social awareness

Preferred name

Julianna

Certification

  • Servsafe Certified
  • California ABC Certified

Timeline

Server

Fire Up Grill
08.2024 - Current

Food and Beverage Attendant

San Manuel Casino
02.2024 - 08.2025

Front of House Worker

Culinary Arts
04.2023 - 11.2023

Trainer

Chick-Fil-A
07.2020 - 09.2022

Theater Arts -

California Baptist University

Culinary Arts -

Riverside City College
JULIAN RIVERA