Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Logistics Operations Manager
Delta Air Lines, Inc
11.2019 - 09.2023
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Operations Supervisor
Delta Air Lines, Inc
04.2014 - 10.2019
Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Motivated and trained employees to maximize team productivity.
Managed internal operational standards and productivity targets.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Product Manager
Delta Air Lines, Inc
04.2011 - 03.2014
Trained and mentored junior staff on SAP system operations and functionality.
Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
Worked with analysts to prepare test plans and assess test data.
Configured and customized SAP modules to align with client business processes.
Transportation Manager
Delta Air Lines, Inc
04.2008 - 05.2011
Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
Organized records of vehicles, schedules and completed orders.
Coordinated driver dispatch to accomplish daily delivery requirements.
Observed staff to review compliance and safety to minimize losses due to violations or damage.
Monitored logistics performance and identified improvement opportunities.
Managed logistics budgets and forecasting to achieve cost-effective operations.
Directed shipping and receiving of wide range of products daily.
Selected, trained and developed logistics personnel to achieve high-performing teams.
Logistics Supervisor
Delta Air Lines, Inc
11.2005 - 03.2008
Organized warehouse space and planned layouts to allow for maximum storage capabilities.
Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
Verified effective and timely implementation of operational goals by prioritizing tasks.
Processed orders by due dates to enable on-time delivery to customers.