Julian Robinson
Las Vegas
Summary
A highly driven professional with the ability to work independently or lead a team. Demonstrates advanced technical, organizational, and interpersonal skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
Ben Crump Law
02.2025 - Current
- Create detailed reports of client info and their claims to enable the law firm to pursue their mass tort litigations
- Conduct audits to ensure accuracy of data prior to litigation
- Generate the necessary coding and mapping for automation of thousands of clients into case management systems
- Synchronize data between the law office and co-counsels
- Provide operational support to the firm's partners and associated departments within the office
- Train new paralegals, case managers, and legal assistants
Paralegal
Tort Intake Professionals/Ben Crump Law
09.2024 - 02.2025
- Create and maintain comprehensive documentation containing the essential information required for inputting mass tort and class action cases into Smart Advocate.
- Develop and update documents reflecting the current status of all mass tort and class action lawsuits, providing timely information for the call managers and inbound team.
- Support Desiree in the training and onboarding processes for new paralegals.
- Assist the Tort Intake Professionals Inbound Supervisor in the creation of call flows and intake criteria for Ben Crump Law.
- Act as a liaison between the Ben Crump Law Las Vegas office and Lexamica.
- Evaluate and conduct thorough research on legal intakes to assess the viability of potential claims.
- Oversee the management of legal cases by systematically organizing and maintaining case files, documentation, and correspondence.
Legal Intake Specialist
Tort Intake Professionals
04.2024 - 08.2024
- Perform legal intake assessments for potential lawsuits, determining eligibility based on criteria established by partner law firms.
- Screen prospective clients to evaluate their qualifications for participation in ongoing lawsuits managed by partner law firms.
Client Success Supervisor
Five Lakes Law Group
11.2023 - 03.2024
- Analyze team Key Performance Indicators (KPIs) to identify opportunities for improvement.
- Deliver presentations to the Vice President outlining the team's performance, challenges, and action plans to achieve target goals.
- Manage daily attendance and process payroll for the team.
- Facilitate weekly team meetings, listening sessions, and one-on-one sessions with retention specialists.
- Conduct live call monitoring to provide real-time support to agents and identify areas for improvement.
- Lead "nesting" sessions with new hires, offering coaching before they transition to handling daily tasks independently.
- Interview and assess potential candidates for employment with the company.
- Provide daily updates and offer support through the team Slack channel.
- Implement performance improvement plans and enforce disciplinary actions in accordance with company policies.
- Attend on-site business meetings as required.
- Maintain the role of Moderator throughout the management tenure
Client Success Specialist & Trainer
Five Lakes Law Group
02.2022 - 11.2023
- Handle case requests and inquiries for a team of 28 attorneys, ensuring effective communication and timely follow-up.
- Serve as liaison between Strategy & Operations and Client Success departments, facilitating meetings, creating videos, and ensuring seamless collaboration.
- Process legal intake cases and manage client retention, addressing concerns to maintain client relationships
- Assist clients with account management, including program updates, account adjustments, and eligibility reviews.
- Onboard new clients by clearly outlining expectations and processes.
- Provide training and support for new agents, ensuring they understand legal processes and system navigation.
- Offer real-time assistance via Slack to resolve escalated issues or answer queries.
- Coordinate with HR to moderate internal communication channels and support recruitment efforts.
- Manage escalated client calls and address feedback to resolve concerns and improve client satisfaction.
Quality Assurance Lead
Comoto Holdings/Revzilla
03.2021 - 07.2021
- Ensure proper identification and assignment of warehouse locations for incoming inventory.
- Conduct audits and allocate corresponding purchase orders for inventory receipt.
- Communicate directly with Vendor Operations and headquarters via Slack to address and resolve inventory control issues.
- Oversee the filing and organization of all packing slips received at the company’s Las Vegas facility.
Self Employed
07.2012 - 02.2021
Education
College -
Bill Gates Scholarship Program
High School -
Central High School of Philadelphia
Skills
- Performance monitoring
- KPI analysis
- Legal intake & case management
- Cross-departmental collaboration
- Team leadership & development
- Project management
Certification
IAPDA Certification, 03/01/22, 03/31/25
Brand Ambassador Clients
Intel
Nintendo
Gatorade
EA Sports
Toyota
Timeline
Office Manager
Ben Crump Law
02.2025 - Current
Paralegal
Tort Intake Professionals/Ben Crump Law
09.2024 - 02.2025
Legal Intake Specialist
Tort Intake Professionals
04.2024 - 08.2024
Client Success Supervisor
Five Lakes Law Group
11.2023 - 03.2024
Client Success Specialist & Trainer
Five Lakes Law Group
02.2022 - 11.2023
Quality Assurance Lead
Comoto Holdings/Revzilla
03.2021 - 07.2021
Self Employed
07.2012 - 02.2021
High School -
Central High School of Philadelphia
College -
Bill Gates Scholarship Program
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