Julian Robinson
Bethlehem,PA
Summary
Hard working employee who excels at quick learning, communication, safety, and improvement. I have a wide range of work experience from warehouse work to customer service/experience and I am able to utilize that experience in any way that best fits the job at hand.
Overview
5
5
years of professional experience
Work History
Imaging Technician
BerkOne
07.2024 - Current
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Transmitted documents, organized revisions and tracked changes.
- Promoted efficient document processing by maintaining orderly and clean control room.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Worked with internal team members to remedy issues with preemptive solutions.
- Assessed impact of emerging technology and system upgrades on workflow.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
Customer Experience Specialist
Sequential Technology International
08.2023 - 08.2024
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Identified and resolved discrepancies and errors in customer accounts.
Warehouse Associate
UPS
05.2018 - 04.2020
- Performed inventory control, such as counting, and stocking merchandise.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently lifted materials weighing as much as 100 pounds.
- Worked safely around moving machinery.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Education
High School Diploma -
Liberty High School
Bethlehem, PA06-2016
Skills
- Lifting and sorting
- Shipping and receiving
- Order picking and processing
- Inventory counting
- Pallet building
- Labeling and boxing
- Warehouse tools operation
- Data entry
- Materials handling and transport
- Client advocacy
- Windows operating systems
- Customer service
Timeline
Imaging Technician
BerkOne
07.2024 - Current
Customer Experience Specialist
Sequential Technology International
08.2023 - 08.2024
Warehouse Associate
UPS
05.2018 - 04.2020
High School Diploma -
Liberty High School