Julian Rodriguez
Corona,CA
Summary
Seasoned leader from the Walt Disney Company, adept in New Hire Training and Creative Problem-Solving. Excelled in mentoring, enhancing Cast Member productivity and Guest satisfaction. Proven track record in fostering team development and implementing effective training programs, significantly boosting cast member performance. Skilled in CDS, showcasing a blend of technical proficiency and exceptional coaching abilities.
Overview
7
7
years of professional experience
Work History
Buena Vista Street Working Lead and Trainer
Disneyland Resort
09.2019 - Current
- Mentored new hires, resulting in stronger Cast Member development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached Cast Members on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced Guest satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Helped resolve Cast Member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on the 5 Keys, Cast engagement, collaboration, and continuous learning opportunities.
General Manager
Coffee Dose
01.2022 - 07.2022
- Managed budget implementations, employee reviews, training, and schedules.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Carefully interviewed, selected, trained, and supervised staff.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Assistant General Manager
Del Taco
03.2018 - 07.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Education
Bachelor of Science - Hospitality Administration And Management
Bellevue University
Bellevue, NE05.2028
Skills
- New Hire Training
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
- Train-the-Trainer
- Proficient in CDS
- Proficient in Matra
- Proficient in Appetize
- Coaching and Development
- Leadership Development
- Time Management
- Verbal and written communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
Coffee Dose
01.2022 - 07.2022
Buena Vista Street Working Lead and Trainer
Disneyland Resort
09.2019 - Current
Assistant General Manager
Del Taco
03.2018 - 07.2022
Bachelor of Science - Hospitality Administration And Management
Bellevue University
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