Julian Rodriguez
Dallas
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Manager
Firestone Complete Auto Care, BSRO
Waxahachie
12.2023 - Current
- Resolved customer complaints quickly and effectively.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed inventory and ordered parts as needed.
- Managed service staff to ensure customer satisfaction.
- Keep accurate due times of services being done in shop as well as ensure all work orders are being done in proper order.
- Trained new employees in the shop, as well as the customer service department.
- Keep track of technicians, and ensure all technicians are treated equally, and are given work orders according to the workload for the day.
- Source parts, and ensure we have all parts and equipment needed for services sold.
- Perform services as needed, such as oil changes, tire installation, alignments, etc.
Customer Service Sales Representative
Firestone Complete Auto Care, BSRO
Dallas
04.2022 - 12.2023
- Suggested additional products or services that may benefit the customer's needs.
- Provided accurate information about products and services.
- Built sustainable relationships with customers through open communication.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Create quotes, processed payments and ensured customer satisfaction with services performed.
- Set appointments and ensure accurate times were given to prevent overlap.
Parts Specialist
O'reilly Auto Parts
Dallas
01.2021 - 04.2022
- Processed returns, exchanges, and refunds in a timely manner.
- Maintained accurate records of all inventory transactions in the computer system.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
- Assisted retail, wholesale and service customers with searching and ordering parts.
- Operated point of sales and parts lookup computer systems.
Education
Associate of Science -
El Centro College
Dallas, TX06-2021
Skills
- Bilingual
- Inventory management
- Employee training
- Service scheduling
- Parts ordering
- Staff supervision
- Problem solving
- Effective communication
- Time management
- Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
BSRO top performing service manager 2024.
References
References available upon request.
Timeline
Service Manager
Firestone Complete Auto Care, BSRO
12.2023 - Current
Customer Service Sales Representative
Firestone Complete Auto Care, BSRO
04.2022 - 12.2023
Parts Specialist
O'reilly Auto Parts
01.2021 - 04.2022
Associate of Science -
El Centro College
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