Summary
Overview
Work History
Skills
Languages
Timeline
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JULIAN ROJAS

New York,NY

Summary

Dynamic food service professional with extensive experience at Pete's Tavern, excelling in order verification and guest satisfaction. Proven ability to manage inventory and coordinate teams effectively, ensuring high-quality service. Recognized for attention to detail and strong communication skills, consistently enhancing the dining experience while adhering to food safety standards.

Overview

4
4
years of professional experience

Work History

Food Expeditor

Pete's Tavern
Manhattan, NY
11.2023 - Current
  • Verified accuracy of order tickets prior to delivering food items to tables.
  • Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
  • Coordinated service for food runners and other kitchen staff.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Followed proper safety guidelines when handling hot food items or sharp objects in the kitchen area.
  • Maintained knowledge of menu items and specials in order to answer questions from guests or servers.
  • Monitored inventory levels and replenished supplies as needed.
  • Responsible for accurately and efficiently expediting food orders from the kitchen to the guests.
  • Ensured that all plates were properly garnished before being served to customers.
  • Informed management of any issues that arose while preparing or expediting orders.
  • Received orders from wait staff via POS system and relayed them back to kitchen staff.
  • Assisted in maintaining a clean and organized work area throughout each shift.

Gift Shop Manager

I Love Virginia
Virginia Beach, VA
01.2023 - 10.2023
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained and supervised employees on store policies and procedures.
  • Provided customer service to shoppers, answered questions about products, and accepted payments for purchases.
  • Established standard operating procedures for daily tasks within the gift shop.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Organized promotional events such as giveaways or discounts to boost sales figures.
  • Conducted inventory of gift shop items, restocked shelves, and ordered new supplies as needed.
  • Assisted in developing creative ideas for window displays that attracted customers into the store.
  • Resolved customer complaints regarding product quality or services rendered.
  • Handled cash register duties including processing payments, issuing change.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored security cameras to ensure safety of customers and staff members.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Restaurant Busser

Pete's Tavern
Manhattan, NY
03.2022 - 12.2022
  • Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
  • Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
  • Inspected restaurant prior to opening for cleanliness and proper set-up of tables, chairs and booths.
  • Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
  • Carried trays of dishes to the kitchen for washing, supporting kitchen staff in maintaining cleanliness.
  • Engaged with guests in a polite and friendly manner to enhance the dining experience.
  • Swept, mopped and removed debris from dining room floors.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Stocked service stations with ice, napkins and straws.
  • Maintained table setting by removing courses as completed and replenishing utensils.
  • Assisted in the training of new bussers, sharing knowledge and best practices.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Cleared, cleaned and sanitized booth and chair cushions and tables.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Assisted in the preparation of large parties and special events to ensure smooth service.
  • Removed used tableware between courses and replaced tableware for next course promptly.
  • Cleared tables to maintain high turnover rate and minimize wait times.

Fry Cook

Popeyes
Brooklyn, NY
08.2021 - 06.2022
  • Cooked menu items based on customer orders.
  • Mixed ingredients for batter or dough.
  • Organized kitchen and walk-in freezer to enable employees to easily find items.
  • Restocked kitchen supplies and food items to properly prepare for food service.
  • Assisted in unloading deliveries from trucks or vans when needed.
  • Labeled and dated food products for safety.
  • Coordinated with team members to ensure timely completion of orders during peak hours.
  • Restocked and rotated food products using first-in, first-out method.
  • Checked temperatures for food items during cooking, holding and serving.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Set up station according to standard operating procedures with ample backup product to complete shift.
  • Kept items warm until sold using heat lamps.
  • Utilized appropriate tools such as tongs or spatulas when retrieving or transferring hot foods from fryer baskets to plates.

Skills

  • Order verification
  • Food safety
  • Guest satisfaction
  • Inventory management
  • Team coordination
  • Communication skills
  • POS system operation
  • Customer service
  • Menu knowledge
  • Attention to detail
  • Restaurant operations
  • Food allergy awareness

Languages

English
Limited
Spanish
Professional

Timeline

Food Expeditor

Pete's Tavern
11.2023 - Current

Gift Shop Manager

I Love Virginia
01.2023 - 10.2023

Restaurant Busser

Pete's Tavern
03.2022 - 12.2022

Fry Cook

Popeyes
08.2021 - 06.2022

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