Julian Ruiz
Malden,MA
Summary
At SAVR Tm, excelled in a fast-paced environment, showcasing exceptional customer service and multitasking abilities by efficiently managing multiple tables and ensuring high-quality service. Cultivated strong relationships with regulars and enhanced team productivity through effective communication and collaboration. Demonstrated a commitment to continuous improvement and cleanliness standards, contributing to a positive dining experience.
Overview
12
12
years of professional experience
Work History
Server
SAVR Tm
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow .
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Contributed to inventory management by monitoring stock levels.
Server
Smith & Wollensky Restaurant Group
08.2012 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma - Drafting And Design (CAD)
06.2006
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Memory retention
- Cleanliness standards
- Supply Restocking
- Performance Improvement
- Warm and Friendly
- Adaptable and Flexible
- Reliability
- Multitasking
- Multitasking Abilities
- Problem-Solving
- Cool Under Pressure
- Excellent Communication
- Relationship Building
- Attention to Detail
- Teamwork and Collaboration
- Continuous Improvement
- Effective Communication
- Cleaning and sanitizing
- Organizational Skills
- Active Listening
- Staff Training
- Task Prioritization
Additional Information
One of my work qualities is that I always try to give my best to learn and be the best of me in my working environment.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server - SAVR Tm
09.2023 - Current
Server - Smith & Wollensky Restaurant Group
08.2012 - 04.2024
Northeast Vocational High School - High School Diploma , Drafting And Design (CAD)