Julian Saenz
Fort Lauderdale,USA
Summary
Experienced customer service professional with a strong track record of exceptional customer satisfaction. Adept at managing multiple tasks efficiently without compromising high-quality experience. Known for consistently adapting to shifting priorities to achieve goals, high standards of service, and sales incrementation.
Overview
8
8
years of professional experience
Work History
Health Inspector
U.S Army Reserves
10.2017 - 11.2024
- Conduct health inspections for various facilities with in the DOD command, including but not limited to, dining facilities, gyms, and restaurants.
- Monitor all aspects of preventive medicine to prevent diseases and sickness, such as, water quality testing, air quality testing, food-handling procedures, etc.
- Compile data in reports for recordkeeping and assessment.
Server/Head Bartender
Casa Frida Mexican Cuisine
06.2020 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising excellent service quality.
- Provided prompt, accurate, exceptional customer service while simultaneously ensuring high-quality bar product delivery.
- Handled the main bar's inventory, batching, and logistics to ensure excellent service and product delivery.
- Upsold customers by maintaining extensive knowledge of the food/drink menu.
Server
Vivace Gourmet
10.2019 - 09.2020
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Restaurant Manager
Goodfellas Pizzeria
08.2016 - 10.2019
- Monitored day-by-day finances and product quality.
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Education
Associate of Science - Health Sciences
Uniformed Services University of The Health Sciences
08.2018
High School Diploma -
Charles W Flanagan High School
06.2013
Skills
- Sales
- Customer Service
- POS Systems
- Upselling
- Time Management
- Communication
- Presentation
- Bartending
Languages
English (fluent)
Spanish (fluent)
Timeline
Server/Head Bartender
Casa Frida Mexican Cuisine
06.2020 - 10.2024
Server
Vivace Gourmet
10.2019 - 09.2020
Health Inspector
U.S Army Reserves
10.2017 - 11.2024
Restaurant Manager
Goodfellas Pizzeria
08.2016 - 10.2019
High School Diploma -
Charles W Flanagan High School
Associate of Science - Health Sciences
Uniformed Services University of The Health Sciences