Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Resource Navigator
DEMA Consulting & Management
03.2021 - Current
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful services to clients.
Developed and implemented comprehensive case management plans to address client needs and goals.
Provided leadership, guidance and support to staff members.
Maximized performance by monitoring daily activities and mentoring team members regarding client care, processes, and procedures
Security Officer
Defense Block Security
10.2021 - Current
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Server
Mayacama Golf Course
08.2018 - 02.2021
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
AA -
Santa Rosa Junior College
1501 Mendocino Ave
High School Diploma -
Santa Rosa High School
Santa Rosa, CA
06.2018
Skills
Case Management
Program Development
File and Records Management
Crisis Intervention
Conflict Resolution Techniques
De-Escalation Techniques
Languages
English
Native or Bilingual
American Sign Language (ASL)
Professional Working
Certification
Emergency Medical Responder Training - 10/2022 - 10/2024
Director of Nursing, Clinical Educator, Case Mgr. at DEMA Consulting & ManagementDirector of Nursing, Clinical Educator, Case Mgr. at DEMA Consulting & Management