Julian Santos
Troy,Michigan
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Boutique Facilitator
Chanel
Troy, Michigan
10.2022 - 02.2024
- Resolved conflicts between participants using effective communication skills.
- Managed multiple projects simultaneously while maintaining quality standards.
- Boosted employee morale and effectively troubleshot issues to eliminate work flow down time.
- Enhanced customer satisfaction ratings by resolving account issues efficiently.
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
Operations Associate
LOUIS VUITTON
Troy, Michigan
01.2017 - 09.2022
- Manage store’s daily operations by partnering with store leadership and regional team to execute daily tasks such as - Inventory management, client orders, loss prevention, supply orders, daily pullbacks, repairs, as well as communicating weekly KPI reports to the operations team
- Problem solving client and store operations related issues in a timely manner by answering phone calls and emails to gather information and provide the best solution
- Helped set up and ensure accurate stock, and efficient daily operations for both Louis Vuitton stand-alone store and LV pop up store during Holiday 2020
- Receive shipment
- Answer phone calls and email inquires
- Track, manage, and order store supplies
- Prep products for the sales floor
- Packing and shipping of products and supplies
- Print and review system reports
- (Stock picture, order reports, supply quantities)
- Oversee monthly Inventory for accuracy
- Train new hires on daily BOH responsibilities
- Work with team to lessen SHRINK and share best practices.
Closer
UNITED SHORE MORTGAGE
Pontiac, Michigan
- 09.2019
- Support brokers and title agents with any closing need
- Update closing disclosure and proof read for accuracy
- Provide Solutions to clients to help close out loans
- Solve any inaccuracies on closing disclosure with clients through phone call or email.
Sales Associate
NIKE
Auburn Hills, Michigan
01.2013 - 01.2017
- Trained and developed 3 full time associates in visual merchandising, store auditing, and daily department operations
- Helped implement a more efficient system for visual merchandising and product placement by advising management to restructure the work schedule, which was adopted by the store
- Gained a diverse knowledge of the business by working in 3 different departments of the store, which helped me gain experience in auditing, visual merchandising, customer service and time management
- Sales and customer service
- Plan floor map for product placement of incoming products
- Inventory audit
- Stock and restock sales floor
- Set visual merchandising to company standards
- Train and develop other associates.
Office Assistant
SANA HOME HEALTH
Troy, Michigan
01.2012 - 01.2014
- Maintained office operations efficiently by multitasking responsibilities such as answering phone calls and emails, filling, and inventory
- Learned basic operation of all office machines and computer operating software as well as Microsoft Office
- Answer phone and email inquires
- Set appointments and organize schedule
- Operate office machines.
Education
Bachelor of Art in Communication, Public Speaking, Journalism, Public relations, Interpersonal communication -
Oakland University
01.2014
Skills
- Operations Management
- Agenda Setting
- Strategic Planning
- Task Delegation
- Teamwork and Collaboration
- Time Management
- Reliability
- Self Motivation
Affiliations
- Photography
- Traveling
- Architecture
- Basketball
Languages
English
Professional
Tagalog
Professional
Timeline
Boutique Facilitator
Chanel
10.2022 - 02.2024
Operations Associate
LOUIS VUITTON
01.2017 - 09.2022
Sales Associate
NIKE
01.2013 - 01.2017
Office Assistant
SANA HOME HEALTH
01.2012 - 01.2014
Closer
UNITED SHORE MORTGAGE
- 09.2019
Bachelor of Art in Communication, Public Speaking, Journalism, Public relations, Interpersonal communication -
Oakland University