Julian Saunders

United States Postal Service.

New Castle

Position: Mail Handler Assistant (MHA)

As a mail handler assistant, my duties were focused on physically moving, loading, unloading, and sorting mail and packages in a postal facility, involving operating basic equipment, keeping workspaces clean, and supporting mail processing for efficient distribution, requiring physical stamina in a team-oriented, fast-paced environment. Working in a warehouse setting for up to twelve hours a day, six days a week,

I've learned how to operate and use equipment like pallet jacks, and how to load goods onto trucks, due to my experience with loading and unloading mail off of trucks at USPS.

Wawa

New Castle, Delaware.

Facilities Associate

My duties as a Wawa facilities associate were to keep stores clean, stocked, and running smoothly, handling tasks like trash removal, restroom cleaning, stocking coolers, sweeping the lot, and general upkeep, often on a rotation, focusing purely on maintenance and not food or register duties, ensuring a positive customer experience by maintaining a pristine environment.

• Maintained cleanliness of the store by sweeping floors, dusting surfaces, emptying trash cans, and mopping spills.
• Processed returns and exchanges according to company policies, while maintaining positive customer relations.
• Maintained an organized store environment by restocking shelves, and organizing displays.
• Inspected merchandise for defects prior to display on the sales floor or shipment to customers.
• Assisted in inventory management by stocking shelves, organizing merchandise, and tracking sales data.
• I greeted customers, identified their needs, and provided assistance with product selection.
• Supported other departments within the store when needed during busy periods, or shortages in staff.
• Operated the cash register to process payments from customers accurately and efficiently.
• Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy.
• Handled price checks, merchandise transfers, and fitting room returns to keep the store orderly and efficient.
• Maintained a friendly, outgoing personality to promote a positive work environment and build customer loyalty.
• Processed payments and maintained accurate drawers to meet financial targets.
• Initiated a friendly conversation with customers to determine the level of assistance required.
• Help customers load purchased equipment when necessary.
• Completed assigned training to stay updated on important policies and procedures.
• Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
• Improved customer service feedback scores through outstanding service.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.